Showing up when it matters.

By: Jennifer Marin
Communications Strategist/Writer

More on our efforts to help our V Teamers and customers affected by Hurricane Ian. Plus, a Customer Service Week shoutout.

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Up to Speed week in review:

The latest on our response to Hurricane Ian.

Throughout the week we’ve updated you on our response to Hurricane Ian. Our latest updates include mobilizing our network & Frontline teams across Florida utilizing an assortment of solutions to help serve first responders and communities across the state. We even deployed one of our latest solutions THOR in the field to help the people of Fort Myers Beach.

Chief Network Officer Joe Russo who was recently down in Florida visiting our teams on the ground joined us live to tell us more about our network response.

Joe emphasized the hard work of our technicians assuring that we continue to work hard to keep customers connected. Joe also mentioned our focus on increasing data capacity in impacted areas as more customers rely on data usage because many cable sites are still down.

Donate to VtoV now.

Recently, Kelley Kurtzman, Senior Vice President of Consumer Field Sales, visited our retail store in Port Charlotte that is being used as an employee supply distribution site. Kelley helped distribute food and resources to V team families impacted by the storm.

We heard from Kelley during her visit to Florida about the importance of giving back to our V Teamers impacted by the storm with our Employee Relief Fund, V to V.

100% of all donations are going to our fellow co-workers who need it most.

Here’s how you can donate:

Verizon Forward

Verizon is committed to ensuring equal and affordable access to internet for all people.

Select 5G Home and LTE Home Internet services will now be available for free to qualifying families through the new Verizon Forward Program.

The program is part of Verizon’s participation in the FCC’s Affordable Connectivity Program , which helps low-income households pay for Internet and mobile services. To qualify for free Verizon Home Internet, customers must be enrolled in ACP.

Get your new iPhone 14 today

Starting today all new iPhone 14s and Apple Watches are available to Verizon employees.

For a limited time, if you switch to Verizon or add a new line, you can get up to $1000 off a new iPhone 14 Pro or Pro Max or up to $800 off the other models, when you trade in an older phone and add a qualified Unlimited plan.

You can also upgrade your existing phone and get up to $800 off with select trade-in on select Unlimited plans.

Preorder the Google Pixel 7 series

Also, the Google Pixel 7 series and Pixel Watch preorders kicked off yesterday and will be available everywhere on October 13th. Check the new George Talks Tech covering all things Pixel.

Verizon Customers get $30 off NFL+

If you love football and you’re looking for more ways to watch NFL games at home or on the go, we’ve got you covered.

With NFL+, you can watch live local and primetime games on your smartphone and tablet, access full coverage of your favorite teams, and more.

Plus, thanks to Verizon’s ultra-fast 5G Ultra Wideband network – you can rest assured that when you’re watching your favorite teams play on NFL+ you’ll have the very best experience with fast streaming that takes mere moments to load.

Right now Verizon is offering a special promotional offer for NFL+. Verizon customers can receive $30 off the annual price of an NFL+ Premium subscription available now through October 31.

Visit or the My Verizon App to sign up.

Verizon Business News

  • Our Verizon Business Channel team made a splash at the TD Synnex conference in Greenville, South Carolina.

Verizon kicked off TD Synnex with a keynote from Mark Tina, Vice President of Sales for SMB Sales, where he spoke to our Channel partners about Verizon’s 5G network and how it’s delivering value in new ways for customers.

Verizon took part in several panel discussions, displaying our Mobility Co-Sell Program, fixed wireless access (also known as Business Internet), and our 5G capabilities.

The contract, worth $1.58 billion over the next 10 years, includes implementation and management of network solutions for State Department facilities in Asia, Africa, the Middle East and South America.

It’s been quite a year for Verizon Public Sector, with EIS deals announced totaling close to $3 billion.

Verizon Connect ranked highest in six key innovation categories including: preventive maintenance, prognostics and analytics; vehicle/driver/cargo monitoring; open platforms; features; tech development and user interface and user experience.

The ABI Research ranking of telematics providers enables customers looking for a fleet management solution to quickly identify key characteristics and unique selling points of commercial telematics vendors and understand which providers have the scale and partner network to support fleets globally.

The launch of the Verizon Connect AI Dashcam, which utilizes advanced AI to enable real-time detection of potentially dangerous driving events and to boost driver safety, is a great example of how Verizon Connect is constantly innovating, and helping our customers future-proof their businesses.

Cybersecurity Awareness Month

October is Cybersecurity Awareness Month – it’s an important time to reflect on how we can protect ourselves online as threats to technology and confidential data become more and more common.

Host Jennifer Marin recently talked to Verizon’s Chief Information Security Officer, Nasrin Rezai, about the importance of this month and how we can all stay safe.

Nasrin discussed what cybersecurity looks like here at Verizon which serves the goal of protecting Verizon and Verizon customers from potential harm, attacks or reputational damage.

“Cybersecurity is all of our responsibility,” says Nasrin. You can protect yourself by not providing your credentials, staying alert, and learning more about cybersecurity with the Cyber Health courses in the Learning Portal 2.0.

If you believe there has been an information security incident, such as lost or stolen devices, malware/virus infection or unauthorized password resets, email immediately.

Our Customer Service V Teamers are Unstoppable Together

We started the week celebrating Customer Service week and today we’re ending on it.

We want to thank our Customer Service V Teamers who embody the line in our credo, “We focus outward on the customer not inward” each and every single day.

For the past few months they have been reconnecting around the country during the Unstoppable Together tour with Consumer Customer Service Vice President, Tanya Johnson.

During the tour Tanya set the priorities for the fourth quarter, centered conversation on our Credo, recognized rock star V Teamers who go above and beyond for our customers and our company and answered questions.

If you have any questions, email them to

Click here for a transcript of the webcast.

Tell us what you think of Up To Speed.

About the author:

Jennifer Marin is a former local news reporter/anchor. She was born in Colombia but raised in Northern New Jersey. She loves to craft new recipes, create videos, and spend time with her pug, Sweetie.

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