Hurricane Ian update.

By: Raquel Wilson
Senior Manager, Corporate Communications

Keeping our impacted customers and first responders connected.

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On today’s episode of Up To Speed, host Raquel Wilson shared a Hurricane Ian update from Gainesville, Florida. Raquel shared how Verizon is hard at work keeping our customers and first responders impacted by the Hurricane connected when they need us most.

Unlimited talk/text/data

In anticipation of Hurricane Ian making landfall in Florida, we recently announced Unlimited talk, text and data for our consumer and small business customers from September 28 through October 4. The services will be provided to those customers who reside in areas that will likely be most impacted by the storm.

Customers do not have to take any action to take advantage of the offer and can verify eligibility for call/text/data relief and entering their zip code. The site will be updated as frequently as possible.

Store hours

Because storm damage and power outages may affect our normal store hours in certain areas, we recommend shopping and accessing customer assistance online at or by using the MyVerizon app. If you’d rather visit a store, you can find the nearest Verizon location and schedule an appointment. Make sure to check the status of the location, which may be affected due to local conditions and mandatory evacuation orders.

Verizon Frontline Support for First Responders

The Verizon Frontline Crisis Response Team is standing by to provide mission-critical communications support to public safety agencies responding to Hurricane Ian at no cost to the supported agencies.

The Verizon Frontline Crisis Response Team provides on-demand, emergency assistance during crisis situations to government agencies, emergency responders, nonprofits and communities on a 24/7 basis. Verizon maintains a fleet of over 500 portable assets, including fully functional, generator-powered cells sites, drones, a fixed wing aircraft that can provide service from the sky above and mid-Earth orbit and geosynchronous assets.

Are you ready for the storm?

Verizon’s retail team stands ready to assist customers and ensure they have the right devices, accessories and connectivity they’ll need to weather the storm. Convenient options like locker, curbside and in store pickup provide quick ways to get what you need and get out.

In addition to the right tech, you’ll also want to take steps to ensure your family is prepared for the season as well. Click here to find some helpful tips for when a storm is forecast.

Employee Relief Fund

And for our V Team impacted by the storm, don’t forget we have our employee relief fund, VtoV, to help those in need.

The VtoV Employee Relief Fund is a charity that provides aid for Verizon employees displaced from their homes due to natural disasters - such as fire, flood, hurricane, severe weather - or domestic violence.

Since its inception in 2013, VtoV has provided over $4.8 million in grants to more than 4,500 Verizon employees around the world. The grants are used toward food, clothing, shelter and other necessities during life-changing disasters. In addition to the generosity our employees show in support of their fellow V Teamers, Verizon Foundation offers a generous matching gift program with 100% of every donation going directly to help a V Teamer in need, because Verizon pays all administrative fees.

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About the author:

Raquel Wilson is a former adfellow who now enjoys keeping the V Team up to date on all things Verizon as a host of Up To Speed. You can always rely on her to have a good book recommendation and a latte she probably paid way too much for.

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