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Mobility

Interact with your mobile devices via other assistive technology apps and devices, a voice, facial expressions, gestures, or a simple tap.

Accessible features

Devices have helpful features and offer a wide range of innovative solutions that increase accessibility to assist our users with mobility or movement-related challenges. 

Apple iOS mobile device accessibility features

Below are helpful links for customers with mobility-related challenges on the Apple iOS Accessibility Support Website:

Accessibility Shortcut - Turn accessibility features on or off with Siri, triple-clicking the side or home button, or using the Control Center.

AssistiveTouch - Use with or without a compatible adaptive accessory (such as a joystick) to perform actions that are difficult for you and to control your iPhone.

Dictation - Use to dictate text anywhere instead of or in addition to typing it.

Facetime - Video chat and stay connected with friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac.

Guided Access - Stay focused on a task by temporarily restricting your iPhone to a single app and allowing you to control which app features are available.

LED Flash Alerts -  Set the LED light (next to the camera lens on the back of the iPhone) to flash to announce incoming calls and other alerts.

Siri - Use this iOS personal assistant to open apps and turn many settings on or off. 

Switch Control - Use the screen, camera, microphone, or the back of the iPhone to select, tap, drag, type, select an item or location on the screen, or choose an action.

Touch Accommodations - Adjust how the touchscreen responds to a tap, swipe, touch-and-hold gestures, or recognize faster or slower touches and ignore multiple touches.

Voice Control - Use your voice to direct the phone to perform gestures, interact with screen elements, dictate and edit text, and more.

Zoom - Magnify the entire screen (Full-Screen Zoom) or magnify only part of the screen with a resizable lens no matter what you’re doing. 

Android mobile device accessibility features

Below are helpful links for customers with mobility-related challenges on the Android Accessibility Support Website:

Accessibility Shortcut - Turn on accessibility apps or switch between apps by using shortcuts that you set to use.

Android Accessibility Suite - Customize your device with common accessibility settings and apps.

Action Blocks - Simplify your home screen by adding common actions with a name or an image.

Bixby (Samsung) - Configure your device to perform certain actions and work with your favorite apps and services to help you get more things done.

Magnification  - Zoom in to see your texts and emails better.

Quick Settings - Add favorite accessibility features to a swipe-down menu for easier access.

Select to Speak -  Select items on your screen and hear them read or described aloud.

Switch Access - Interact with the device using the screen, camera, microphone, or the back of the device instead of the touchscreen. Helpful if you have difficulty interacting directly with your device.

TalkBack - Allows users to interact with devices. It uses spoken word, vibration, and other audible feedback to inform what is on the screen and what can be done with it.

Text-to-speech - Convert text input and play audio aloud.

Touch & hold delay - Adjusts the amount of time before your tap on the screen triggers an action.

Time to take action - Choose how long to show temporarily visible messages that require you to take action.

Voice Access - Control your device with spoken commands. Use your voice to open apps, navigate, and edit text hands-free.

Device tutorials

Did you know Verizon offers interactive tutorials to troubleshoot simple device issues, learn essential tasks, and discover more about what your technology can do for you? Visit our main tutorials portal to learn more about your device or visit one of the manufacturers listed below.

 

                                                          

         Apple (iOS) Device Tutorials                              Samsung Device Tutorials

 

                                                                    

           Google Device Tutorials                                     Motorola Device Tutorials

Fios TV self installation guides and large-print channel lineup

If you choose to install your Fios service yourself, we want to make sure you have all the tools at your disposal to ensure a successful installation.

We’ve created easy-to-read large-print self-installation guides to help you self-install new Fios TV and Internet equipment. These guides can be downloaded via the following links:

You can also sign into the My Fios app to access the self-installation tool from your dashboard. This tool can help with both the installation and activation process. 

Verizon also offers a Fios TV channel lineup in large print format. 

Download large-print Fios TV channel lineup (PDF)

 

Would you prefer to receive printed copies of these materials?

Verizon can ship you a Fios TV channel line-up or printed versions of these guides in either large print or braille. To request a printed brochure, visit verizon.com/AccessibleMaterials. Please note that fulfillment of these materials may take up to 10 business days.

Fios TV Big Button Remote for legacy devices and VMS 1100

Fios TV remote controls with larger buttons for legacy devices and VMS 1100 are available. If you have a disability that would allow you to benefit from one of these larger button remotes, we would be happy to provide you with one at no charge.

Go to verizon.com/AccessibleMaterials to request this remote.

Big Button Remote

Text to Speech for Fios TV

Text to Speech functionality is standard on most Fios TV set-top boxes. It can enhance accessibility for customers by providing an audible readout of on-screen text, such as menu and guide data. This feature can easily be enabled or disabled using your Fios remote.

For Fios TV One and older set-top boxes

To begin, press Menu on your remote. Then use the arrows to choose Settings > System > Accessibility > Text to Speech > on/off.

For newer Fios TV+ set-top boxes

To start, open the Settings menu from your home screen. Then use the arrows to choose Fios TV Device >  Viewing Preferences > Accessibility > Text to Speech (TalkBack) > on/off.

If you’re having trouble enabling Text to Speech on your set-top box, you can sign into My Fios app to access our troubleshooting guide, visit Fios Customer Support or call 800-974-6006 (Voice or TTY) 508-251-5301 (Videophone) 8:30 am to 5:00 pm EST, Monday through Friday for help with your current set-top box or for a potential replacement.

Closed captioning - Fios TV

Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the cc button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off.

Remote Control Step-by-Step Instructions:

  1. Press the Menu button on your remote control
  2. Select Settings
  3. Select System
  4. Select Accessibility
  5. Select Closed Captions
  6. Highlight Service Selection and press the OK button
  7. Scroll and select one of the CC (Closed Caption) options, then press the OK button
    - CC1 = primary language the show is broadcast in (usually English)
    - CC2 = secondary language the show is broadcast in (usually Spanish if available)
    - CC3 thru CC6 (additional languages)
  8. Then press the right arrow to highlight Save, then press the OK button, and press the OK button again to confirm

For more information on closed captioning, visit the Fios Support Section.

Consumer support resources

Visit Verizon support for more information on home and mobile support such as troubleshooting your device, managing your account, or to find out more about what other services Verizon offers.

Contact Information

Mobile

Verizon Wireless National Accessibility
Customer Service Center
1.888.262.1999
8:00 am to 7:00 pm EST, Monday through Saturday
8:00 am to 5:00 pm EST, Sunday

Home

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST, Monday through Friday