Smishing & spam text messages FAQS
Browse our frequesntly asked questions on smishing and spam text messages.
Why am I getting spam text messages?
Spam texts are both intrusive and pose a security threat. If you are getting spam texts, it’s more than likely that whoever is sending you a spam text message is trying to get access to your personal information—bank accounts, passwords, social security number, online IDs and more. Spam texts don’t come from another phone. They often come from a computer and are delivered to your phone using an email address or instant messaging account. At no cost to the sender!
How do I know if a scammer is texting me?
There are many types of scam texts. But these 5 signs can help you identify if a scammer is texting you.
- If a text message is legitimate, it's usually from a 10 digit number or a 5 to 6 digit short code.
- Family crisis texts. Receiving news of a family crisis that requires you to immediately take action—buy tickets, send money, give out your ID etc.
- Texts that say you have a refund waiting for you and want you to click on a link or take some sort of related action to “claim” your refund.
- Another popular text scam is one where the scammer claims you’ve won a prize. And pushes you to claim your prize by taking action such as clicking on a link, downloading an attachment etc.
- Government text scams are on the rise. Here the scammer claims to be from a government agency (like the IRS), and wants you to divulge sensitive personal information such as your bank details, SSN and more.
How do I stop spam texts?
On an Android phone, you can stop all potential spam messages from the Messages app. Just follow these steps:
- Tap the three-dot icon in the upper right of the app and select: Settings > Spam protection
- Then turn on the Enable spam protection switch. Your phone will now alert you if an incoming message is suspected of being spam.
On an iPhone, you can stop spam texts by following these simple steps:
- Go to Settings and tap on Messages.
- Scroll down to Filter Unknown Senders and toggle the setting on. Once you’ve done this, your iPhone will filter out spam texts.
What is a phishing text message?
Phishing text messages, also known as SMS phishing or smishing, is the act of committing text message fraud to try to lure victims into revealing account information or installing malware. Phishing text messages attempt to steal credit card details or other sensitive information, by disguising themselves as a trustworthy organization or reputable person in a text message.
What should I do if I get a spam text?
If you receive any suspicious communications from someone who says they are Verizon, we want to know about it. Verizon will never ask for personal or account information by text message. If you receive a spam text message you should forward it to Verizon right away at S-P-A-M (7726) then DELETE IT IMMEDIATELY
- Respond to the text message in any way.
- Click any links.
- Open any attachments.
- Provide any data to any websites mentioned.
Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information.
What happens if I open a scam text?
If you did click or provide personal information in response to a suspicious text message, you should contact us to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. You can also download the My Verizon App for Android and iOS devices to access enhanced account security features and secure communications with Verizon. If you receive a suspicious text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726). You can also report it to the Federal Trade Commission.