Verizon Employee
Offboarding Information

Introduction

Browse relevant information about your separation from Verizon Communications.

401(k) plan

Within 1-2 weeks of your separation from the company, Fidelity will mail a package to your address on file describing your rights under the Verizon Savings Plan.

If your vested account balance is less than $1,000, you will automatically receive a lump sum cash distribution as soon as practicable after you separate from service. You will have an opportunity to elect to roll over this lump sum distribution.

If your vested account balance is $1,000 or greater but not more than $5,000, your account will be automatically rolled over to an IRA with Fidelity unless you request to receive your benefit distribution in the form of a check payable to you or through a direct rollover to another IRA or eligible retirement plan.

If your vested account balance is greater than $5,000, there are several additional distribution options available to you. Below is a brief description of each of the distribution options available through the Plan. Additional information on these options will be included in the package that Fidelity will mail to you.

  1. Leave your account balance in the Verizon Savings Plan – you will continue to choose how you want your accounts invested (subject to 401(k) Plan limitations) and can request a distribution of your account balance at any time. Please note, however, in accordance with IRS requirements, you must begin receiving distributions from the 401(k) Plan no later than April 1st of the year following the year in which you reach age 70 ½.
  2. Roll over your eligible account balance to an IRA or another employer’s eligible retirement plan – you will continue to defer taxes on any rollover amounts, as well as any future investment earnings.
  3. Request a lump sum distribution – your distribution will be paid to you in cash and you will owe income taxes on the taxable portion. You may also owe a 10% penalty tax on the taxable portion of the distribution if you receive it before you reach age 59 ½.
  4. Request installment payments – you can receive annual installments over a 2 – 20 year period provided the number of installments does not exceed your single life expectancy or the combined life expectancy of you and your beneficiary. Installments are paid in cash.


If you have any questions, please contact Fidelity at 1-888-457-9333. Representatives are available to assist you from 8:30 am – midnight on any day that the stock market is open.

Benefit information

Health and insurance benefits: For Benefits Related inquiries, please contact the Verizon Benefits Center at 1-855-489-2367.

Transition benefits plan: Verizon is committed to providing you with the information, tools and resources to help you understand the financial impacts of important life events such as retiring. BenefitsConnection is the source of personalized information about your Verizon pension. Using BenefitsConnection, you can access information about your pension benefit, change your beneficiary, run pension benefit estimates, initiate your retirement and more

Change of address

To update your address, please visit verizon.com/benefitsconnection or contact the Verizon Benefits Center at 1-855-489-2367. Keeping your address up to date will ensure that you receive future correspondence in a timely manner.

Continuing legal obligations

You have a continuing legal obligation to maintain the confidentiality of Verizon Wireless Proprietary Information after your separation from Verizon Wireless. You will receive a letter mailed to your home address that provides more information regarding your continuing responsibilities and obligations under the Verizon Code of Conduct.

Educational assistance

If you are enrolled in the Tuition Assistance Program at the time of termination, you may be responsible for reimbursing the Company for any assistance/professional development benefits extended on your behalf. If your termination status requires repayment, you will be contacted directly with information on how much is owed and payment options.

Employee phone program

Employees leaving Verizon and who do not qualify for the retiree phone program discount must contact the Employee Phone Program (EPP) team to transfer lines to a consumer account at 1-800-922-0204 (M-F 8 a.m. – 8 p.m. EST). All account transitions from employee to consumer are subject to current retail consumer pricing, contracts and guidelines.

Any 50% monthly access and feature discounts are removed within 15 days after the end of the month in which you are off payroll.

The next bill shows the retail price of the consumer plan.

Fifteen (15) days after the end of the month in which you are off payroll if the account is not voluntarily converted to consumer by the terminated/separated employee:

  • Any employee line(s) remaining on the employee account that is not transitioned is converted to a consumer line.
  • This is done through an audit process initiated by Human Resources (HR).

Employees who leave the business due to Reduction in Workforce (RIF), existing contract terms are removed automatically.

Employees who leave the business for reasons other than Reduction in Workforce (RIF), the existing contract term remains active and does not change.

Cancellation of lines under contract result in applicable ETF charges.

  • ETF charges are not waived.

If an employee is separated from Verizon and has an existing device payment agreement:

  • The account is converted to Personal End user (PE) with the existing loan balance.
  • The loan must continue to be paid or the account runs the risk of collection.
  • Employee requests to cancel the service, the outstanding loan balance must be paid (there is no ETF for device payment agreements).

The Employee Accounts Team is available for support with account maintenance only and is unable to answer sales and online questions or provide any information regarding the termination or separation process.

Employment verification services

If an employer needs to verify your employment with Verizon Wireless, please visit www.theworknumber.com or call 800-367-5690. The Verizon Wireless Company Code is 11708.

Payroll information

For garnishments:  Contact ADP, Inc. at 1-866-324-5191.

Payroll/paycheck/re-payment: When an employee separates from Verizon for any reason, final payment is processed after an audit is completed to ensure they have not been over or underpaid and to account for any exception pay (including accrued vacation time owed). This process takes approximately 4-5 weeks from the reported separation date.

Once the audit is complete, any final pay due will be processed. If you were enrolled in direct deposit at the time of separation, your final check will be issued via direct deposit. Your direct deposit remains active 60 days after leaving the company.  

Please contact Global Payroll at globalpayroll@verizonwireless.com if you have any questions.

Payroll Tax and W-2: Former Verizon employees can view and print their historical pay stubs and tax forms, including Forms W-2 and 1095-C, online at Verizon's Work History website. The instructions for registering for the Work History site are as follows:

After navigating to the link above, you will be prompted to provide your Windows user ID, last name, and password.

  • The Windows user ID is the same as the Employee Single Sign-On (ESSO) user ID (primary Windows/desktop User ID, i.e. vzid or USWin).
  • The user default password will be set to your user ID and year of birth. (i.e. User ID = v123456 with the date of birth 01/02/1970 will have default password = v1234561970)
  • If you do not have ESSO user ID, you can click on Find ID and provide your first and last name, date of birth, and the last 4 digits of your social security number. Once this information is entered, your user ID will be displayed. (NOTE: The last name must match the last name on record with Verizon (i.e., if a hyphenated last name was used, you should enter it as such).
  • You must then change the default password, set up questions, and answers, and provide a personal email address during initial login. (Note: your personal email address cannot have an @verizon.com extension)

Once you select save profile and log in on the profile and password setup page, a system-generated email with a validation link will be sent to the email account you provided to complete the setup. That email will contain a hyperlink that you must double click to be brought back to the website to complete the access setup.

Transactions Available Through the Work History Site:
Use the top navigation bar to access information and documentation, including:

  • Historical Paychecks
  • W2 - Electronic Consent Form (opt-in or out) (NOTE: Former employees must select YES to opt-in and be able to view online)
  • W2 - View current and previous 3 years of W-2 and tax statements

For statements beyond 3 years or if you have any questions or issues navigating the Work History site, please email globalpayroll@verizonwireless.com.

Employee business expense and corporate cards

Contact the Employee Business Expense and Corporate Card Administration at 866.824.1444 if you have any questions.
Mon - Fri,  8 AM - 11:30 AM & 1 PM - 4:30 PM (CST)

  • Destroy AMEX Travel and/or Purchasing Cards
  • Finalize purchases and expenses
  • File all expense reports in Concur

America Express Account Log In

Unemployment

HANDOUT NJ Unemployment Insurance Terms  (missing PDF)

California's Programs for the Unemployed (DE2320)

Exit Survey

After your supervisor submits your separation, you will receive a system generated invitation to participate in our exit survey. This email will be sent to your work email address. Please work with your supervisor to set 15 minutes aside in a private location to take the survey prior to your last day on payroll. Participation in this survey is voluntary.