It’s a big deal for a small business to secure a government contract. To stand apart from the competition—especially organizations with bigger budgets and more resources—contractors need to provide high-touch personal attention and be accessible to their clients at every stage.
Alabama-based Visionary Engineering & Services is a small government contracting company that provides support to clients such as the U.S. Army Aviation and Missile Command. For more than 12 years, it has delivered distinguished service to its clients, and it has always actively explored opportunities to grow and diversify the business. Recently, the company realized its aging phone system was holding it back from reaching its full potential.
Hitting productivity roadblocks
Many of the military clients Visionary Engineering works with use cutting-edge technologies—a stark contrast to its own prior phone system. “We couldn’t transfer calls, we couldn’t retrieve our messages at all. We needed a whole new phone system,” said Visionary Engineering & Services CEO Lucindra Crutcher. The limited functionality of its system made it difficult for the company to collaborate with its clients, and it significantly slowed productivity, especially when working at temporary sites. It also did not reflect a professional image, and Visionary Engineering feared that could be damaging to the credibility it had spent years establishing.
A cost-effective, feature-rich solution
After realizing that it needed to update its phone system in order to stay competitive, Visionary Engineering considered several potential options. But as is often the case for small businesses, the costs and benefits were always a concern. “We just needed to get to the point where we could find the perfect phone system and not be putting out so much money,” added Crutcher.
That’s when Visionary Engineering turned to Verizon. The company already relied on Verizon to deliver its cellular phone service, so it reached out to its sales representative and explained the limitations the business was having with its landline phone system. The representative suggested One Talk℠ from Verizon, a mobile-first business phone system with business-grade features that help increase responsiveness and build a stronger professional image.
One Talk allows call transferring and easy phone number management, and it can be used with connected desk phones, mobile smart phones and tablets.
Plus, since Visionary Engineering was already a Verizon customer, it was able to roll all of its phone services into a single bill. “Verizon helped us combine our mobile phones and One Talk under one umbrella, which saves us money,” said Crutcher.