Samsung Galaxy Book Go 5G - Check for Physical Damage
Here's how to help determine if your Galaxy Book Go 5G has liquid or other physical damage.
Liquid or Corrosion Evidence
Follow these tips carefully to prevent damage to the device:
- If device gets wet, dry it thoroughly with a clean, soft cloth.
- Don't expose the device to saltwater or ionized water.
- Allow the device to air-dry before using it.
- Physical damage to your device such as chips and cracks can significantly reduce its ability to resist dust and water.
- To identify if your device has water damage, check for:
- corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
- moisture under the display screen.
- Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.In the Galaxy Book Go 5G, indicators can be seen by examining the LDI under the Space Bar or either Shift key on the built-in keyboard. The LDI appears as a white solid, if the paper is tinted pink, or discolored, it is possible that the LDI has been tripped, and that the device may be demonstrating behaviors as a result of internal moisture damage.
Damaged Ports
- View the following ports using a bright light and magnifier if possible:
- HeadsetThe image below is an example and may vary by device.
- SIM trayThe image below is an example and may vary by device.
- USB / ChargingExamples of charging port damage include but are not limited to:
- Port loose or wiggles
- Bent
- CorrosionThe images below are examples and may vary by device.
- Memory card
Display or Physical Button Issues
Examples of screen damage / button issues include but are not limited to:
- Bleeding displayThe image below is an example and may vary by device.
- CracksThe image below is an example and may vary by device.
- Excessive scratchesThe images below are examples and may vary by device.
- SeparationExamples of separation include but are not limited to lens or housing separating from device frame.The image below is an example and may vary by device.
- Missing physical buttons (e.g., volume, power, home, etc.)The image below is an example and may vary by device.
- WarpingDevice or screen won't lay flat.The image below is an example and may vary by device.
- LinesSolid line(s) present across the screen.The image below is an example and may vary by device.
- Pixel DeformitiesCaused by physical impact to screen or device.The images below are examples and may vary by device.
- PuncturesThe image below is an example and may vary by device.
Missing or Cracked Camera Lenses
- Missing camera lensThe image below is an example and may vary by device.
- Cracked camera lensThe image below is an example and may vary by device.
Hardware Modifications
- A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
- Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
- Hardware modifications include, but are not limited to:
- bezels or cases that involve opening the case and removing the original housing.
- non-removable back case detached.
- device screens replaced.
- aftermarket decorations affixed permanently to the device.
Replacement Options
If damage is found, several replacement options may be available.