Netflix & HBO Max (With Ads) perk with select mobile and home internet plans FAQs

Netflix is a streaming service with unlimited TV shows, movies, and more. You can watch as much as you want, whenever you want. There's always something new to discover every week made just for you. A Netflix Standard with ads plan is a $6.99/month value.

HBO Max has it all. Stream HBO, iconic series, hit movies, fresh originals, family favorites, breaking news and more. Discover the best entertainment for every mood. HBO Max Basic with Ads plan is a $9.99/month value.

If you have mobile phone lines and also:

• 5G Home or LTE Home - You can add one of each perk to each of your phone lines and your home internet line. We'll let you know if you've already purchased a perk for one of your lines before you purchase it again.
• An eligible Fios Home Internet plan - You can add a perk to each of your mobile phone lines and also the same perk to your Fios account.

Good to know: The Mobile + Home Discount lets you get up to $10/month on an eligible perk when you have select home internet plans.

Yes. When you have the Netflix & HBO Max (With Ads) $10/month perk, you can upgrade at any time to a Netflix:

• Standard (without ads) plan - You will be billed an additional $10/month
• Premium plan. You'll be billed an additional $17/month

These plans don't have ads. The change will be effective immediately. Make the Netflix plan changes by visiting your Netflix Account.*

The updated charge will appear in the Products & plan perks section of your Verizon bill.
*You can also visit your Netflix account to change back to the Standard with Ads subscription.

Yes. When you have the Netflix & HBO Max (With Ads) $10/month perk, you can upgrade your HBO Max with Ads plan at any time to:

• HBO Max Standard without Ads plan - You'll be billed an additional $11/month.
• HBO Max Premium plan - You'll be billed an additional $15/month.
• You can also change back to a HBO Max Basic with Ads plan.

The updated charge appears in the Products & plan perks section of your Verizon bill.

Make HBO Max plan changes by visiting your HBO Max account. The change will be effective immediately. Visit our How to steps for detailed instructions.

After enrolling in the Netflix & HBO Max (With Ads) perk, we'll send you registration instructions.

To use Netflix and HBO Max (With Ads) you must complete registration of the Netflix & HBO Max subscriptions separately and must complete the registration process on the Netflix or HBO Max websites.

Watch our video How to register your Netflix & HBO Max (With Ads) perk. Or view our How to steps.

Yes. If you have a Netflix plan you can link this subscription to your perk.

When you begin registration, just enter your existing Netflix login credentials to link your existing Netflix account to your perk. Once completed, you will no longer be billed by Netflix.

Contact Netflix directly for any questions about Netflix billing for your existing Netflix account.

Yes. If you have an existing HBO Max account through HBO Max, you must replace that account with your Netflix & HBO Max (With Ads) perk during registration of HBO Max with Ads plan. You continue to be charged separately for any existing HBO Max account until you replace that account with your Netflix & HBO Max (With Ads) perk.

Learn how to add your Netflix & HBO Max (With Ads) perk.

Important: When you register HBO Max through the Verizon perk:

• Any free trial or promos for HBO Max you got outside of Verizon are lost.
• Any add-ons (e.g., HBO Max B/R Sports Add-On, etc.) are not carried over.
• Any long-term subscriptions directly through hbo Max (multi-month, annual, etc.) are canceled by HBO Max and refunded to you.

Yes. Here's what happens when you already have Netflix bought through +play or with another line:

• When registering the Netflix subscription you must use a new Netflix username and you'll have 2 separate subscriptions billed by Verizon.
• You can manage your original Verizon-billed subscriptions through +play or with myPlan. Your new Netflix & HBO Max (With Ads) perk won't automatically replace other Verizon-billed Netflix subscriptions.

Contact Netflix directly for any questions about billing for any of your other existing Netflix accounts.

Yes. Here's what happens when you already have HBO Max Basic with Ads plan, Standard or Premium bought through +play or another third party (i.e., not through HBO Max):

When you enroll in the perk and register HBO Max:

• A separate HBO Max account is created which is billed through Verizon.
• You then have both your original HBO Max account and your new HBO Max perk plan and account. You must manage the original account with the third party if you don't want multiple accounts. Your new HBO Max perk plan and account won’t automatically replace the original account.

Keep in mind: The above applies whether you enroll in the perk subscription using the same email address or a different email address than you used for your original HBO Max account.

No. When you enroll in the perk and sign up for HBO Max using the same email address you used with the original subscription:

• Any free trial or promo for HBO Max you got outside of Verizon doesn't carry over to the Verizon perk subscription.
• Any add-ons (e.g., HBO Max B/R Sports Add-On, etc.) aren't carried over when you change to the Verizon perk.
• Any long-term subscriptions directly through HBO Max (multi-month, annual, etc.) are canceled by HBO Max and refunded to you.

No. The +play Monthly Credit perk can't be used for subscriptions that are being billed to your Verizon account.

Learn more about +play. An online platform that lets Verizon customers centralize their streaming subscription services.

After you register your perk subscription, you can access your streaming content by signing in to your Netflix account, on any Netflix-capable device, with the login you used when you registered.

Keep in mind: Netflix shows are only available on Netflix.

*Netflix is available on many internet-connected devices (e.g., set-top boxes, smart TVs, computers, gaming consoles, smartphones, tablets, etc. For a full list visit the Netflix website.

After you register your perk subscription, you can access your streaming content by:

1. Signing in to your HBO Max account. Either:
   1. Download and open the HBO Max app.*
   2. Sign into your HBO Max account on a web browser.
2. Sign in with the login you used when you activated the perk subscription.
3. Set up your profile (if you don’t already have one).

*To see which devices support the HBO Max app, visit the HBO Max help page and search "devices."

Here's how it works when you add the Netflix & HBO Max (With Ads) perk to your eligible plan:

• Billing starts when the eligible mobile line or home internet plan line is active and you order the perk.
• The $10/month per line charge appears on your:
  • Mobile bill if the perk is added to your mobile phone line, 5G Home, 5G Home Plus, 5G Home Ultimate, LTE Home or LTE Home Plus plan.
  • Fios Home Internet bill if the perk is added to your Fios Home Internet account.
• You will have access to the perk as soon as billing starts by activating each subscription.*
• The perk renews automatically until you cancel it. You can cancel your perk subscription any time in My Verizon.

*You must activate at least 1 of the subscriptions (i.e., Netflix, HBO Max) within 90 days of buying the perk or the perk automatically cancels.

When you have the Netflix & HBO Max (With Ads) perk you can manage your accounts by visiting your Netflix Account page. There, you can manage your Netflix plan, update login information, set Parental Controls, manage subtitles, language and playback settings and more.

For more information visit the Netflix Help Center.

When you have the Netflix & HBO Max (With Ads) perk you can manage your Max account by visiting the HBO Max Help Center, Account & Sign in.

There, you can change your email, password or name, manage your HBO Max devices, help keep your account secure and more.

Here's what happens if you change or cancel your eligible plan. If you:

• Change the line with the perk from a qualifying plan to another qualifying plan, your perk won't change.
• Cancel your qualifying Verizon line, or change to a non-qualifying plan, your Netflix and HBO Max subscriptions through Verizon end immediately. You can re-subscribe directly with Netflix and/or HBO Max.
  • If you had a Netflix and/or HBO Max subscription before having the Netflix & HBO Max (With Ads) perk subscription, those subscriptions may automatically resume.

You can change or cancel your plan any time through My Verizon.

If you don’t activate at least one of the subscriptions (i.e., Netflix, HBO Max) within 90 days of buying the perk:

• The perk automatically cancels and is removed from your account.
• The perk charge for that month isn’t prorated. You’re charged the full perk price.
• You won’t see a charge for the perk on your bill for the following bill cycle.

Good to know: You can buy the perk again. Be sure to activate at least one of the subscriptions within 90 days of purchase or the perk will automatically cancel.

If you connected the wrong Netflix account to your Verizon perk, contact Netflix customer service for help.

You'll need to provide the email address for the Netflix account that's incorrectly linked. To get the email address, visit the My Verizon Products & plan perks page. Choose the Netflix & HBO Max (With Ads) perk, click Manage, then Get Support with Netflix.

Here's what to do If you can't sign in to link your existing Netflix account to your Netflix & HBO Max (With Ads) perk:

• If you know the email address you originally used to sign up for Netflix, visit Netflix login help to reset your password.
• If you don’t know the email address you originally used to sign up for Netflix, or believe you may have mistyped it, check to see if you’re signed into Netflix on the device you used to sign up. If so, you can locate and update your sign in information.
• If you need more support contact Netflix customer service.

If you can't remember which email address you used for your Netflix account you can either:

• Check to see if you're still signed in on the device you used to link an account. If so, access your account details to find the email address.
• In My Verizon, visit your Services & perks page. Choose the Netflix & HBO Max (With Ads) perk. Click Manage, then Get Support with Netflix. You'll be sent to a sign-in page with your email address pre-populated. From here you can sign in to your account and update your email address as needed.

You can contact:

• Verizon customer support for questions about eligibility, enrolling in the perk or charges on your Verizon bill.
• Netflix and/or HBO Max directly for help with your plan and account:
  • The Netflix Help Center
  • The HBO Max Help Center