+play - Manage your online subscriptions FAQs

+play lets you discover, purchase and manage your digital subscriptions in one place. You get a complete view of subscriptions you have, what you're paying for and other available services.

You can:

• Browse, buy and manage subscriptions (e.g., video, gaming, lifestyle, etc.).
• Discover just-released shows and the hottest games.
• Access content as you're used to, directly from each content partner's app or online portal.
• Easily add or cancel services so you're only paying for the things you want.
• View and manage payments all in one place.
• Find the best offers for you.

+play is currently in beta, which means this is the first time the online platform is available to use. More product updates, enhancements and features will be added soon.

Access to +play is provided at no cost to eligible Verizon customers.

Subscription purchases you make through +play:

• Are charged to the payment method you provide.
• Don't appear on your Verizon bill. You can see your subscription billing and payments in the list or calendar view in the +play Manage subscriptions section.

Yes. When you sign into +play, you'll see offers and deals for which you're eligible. These may include free trial periods, limited time discounts, one-time offers, seasonal offers and more.

More benefits: When you use your Verizon VisaⓇ Card as your payment method, you can earn 2% back on your purchases.

You can view a complete list of available subscriptions on our +play content provider page.

Anyone can browse +play offers any time. However to make purchases through +play, you must:

• Have a Verizon mobile account (includes wireless home internet)
• Be the Account Owner or Account Manager. You can update account roles in My Verizon.

Note:

• +play access is restricted to those who are at least 18 years old. Otherwise parental supervision is required.
• Prepaid and Verizon Fios accounts are not eligible to make purchases through +play.

See what exclusive promotional offers are available to you with +play.

You can visit the +play home page any time and browse services and deals.

Log in to your My Verizon account to use the Shop, Discover, Manage and Notifications tabs to add subscriptions or manage subscriptions you already have.

No, +play is a digital marketplace available only through My Verizon website.

My Verizon Account Owners and Account Managers can purchase subscriptions and access special promotional offers through +play. Learn how to add a +play subscription.

After you subscribe to a service, you use the service directly through each content provider's app or online portal. You can come back to +play to manage your subscriptions at any time.

When you visit +play you'll see a notifications tab at the top. You'll get a notification:

• When there's a cheaper way to get subscriptions you're already paying for
• For updates about billing and payment activity (e.g., free trial period ending, price changes, etc.)
• For account changes
• For content-related updates

Currently you can't pause a subscription through +play. However, you can unsubscribe from a service then resubscribe when you're ready.

You can resubscribe to inactive subscriptions in your Manage tab, according to the provider's terms.

You can unsubscribe from a subscription in +play. Learn how to unsubscribe.

If you subscribe to a service through +play but didn't activate the service with the content provider, you won't be charged. If you don't activate a newly-ordered service for 80 days, +play cancels your order automatically.

Important: Cancel any recurring services at least 2 days before the applicable bill cycle ends. Otherwise, you'll be charged for the next full bill cycle.

Learn more about billing cycles for +play subscriptions.

Terms of Use for each service are set by the +play content partner. Find cancellation details on the content partner's app or website.

If you cancel your Verizon mobile and/or home accounts you can continue to use +play and manage your subscriptions through the My Verizon website. Your +play subscriptions will continue, but you may no longer be eligible for the perks and promotions that were available with your Verizon account.

Important:

• If you use your Verizon phone number as your user name to log in to your account, you'll need a different user name.
• We'll email you instructions about how to keep using +play.
• If your subscription prices were tied to your Verizon mobile or home plan, the monthly prices will change to stand-alone pricing.
• You're still bound to the content provider agreements for purchases you made through +play.

Right now, digital subscriptions you have through your Verizon mobile account (e.g., Disney+ Bundle included with select Verizon Unlimited plans) are managed separately from subscriptions you add through +play. However, you may be able to view or activate certain mobile plan perks within +play.

Yes, when you visit +play, you'll be able to view and activate digital subscriptions that are included with your Verizon Unlimited plan.

You'll also be able to visit the Manage tab in +play to view information about when any promotion period ends (e.g., Discovery+ on us for 6 months).

Note:

• Billing management for digital subscriptions that are included with your Verizon Unlimited plan takes place outside of +play. But if you click the Manage tab in +play for any subscriptions included as plan perks, we'll take you where you need to go.
• Any billing that occurs after a promotional period ends remains on your Verizon bill.

Most existing subscriptions can't be moved to +play. However your existing Netflix and HBO Max subscription can be moved to +play so you can manage your billing through +play.

To add subscriptions in +play that aren't Netflix or HBO Max, you must cancel the existing subscription and resubscribe through +play:

1. Contact the service provider to cancel.
2. Wait to re-subscribe through +play until the end of the original subscription's billing cycle. This helps avoid duplicate charges for the service.
3. Resubscribe through +play.

To move your existing Netflix subscription to +play:

1. Click Get it now on the +play pricing page for Netflix Premium.
2. Confirm your billing address and select your payment method.
3. Accept the terms and conditions to complete your purchase.
4. Click the Netflix image. You'll be redirected to Netflix.com.
5. Enter your Netflix login (email address and password).

Your account will automatically be transferred from Netflix to +play. You'll be billed the payment method you chose. Billing from Netflix will stop at the end of the current billing period. A confirmation of the transfer appears on Netflix.com.

Note: Your profile, viewing history and preferences are saved.

If your existing HBO Max subscription is billed directly by HBO, you can move your subscription to +play. To move your subscription:

1. Click Get it now from the +play pricing page for HBO Max.
2. Confirm your billing address and select your payment method.
3. Accept the terms and conditions to complete your purchase.
4. Click the HBO Max image. You'll be sent to hbomax.com.
5. Enter your HBO Max login (email address and password).

Your account will automatically be transferred from HBO to Verizon +play. You'll be billed by Verizon to the payment method you chose. Billing from HBO will stop at the end of the current billing period.

If your existing HBO Max subscription is billed by a third party (e.g., Apple, Verizon Fios, etc.) - You must cancel your HBO Max subscription and resubscribe through +play:

1. Contact the service provider to cancel.
2. Wait to re-subscribe through +play until the end of the original subscription's billing cycle. This helps avoid duplicate charges for the service.
3. Resubscribe through +play.

Important: Contact HBO Max for any refund inquiries in the event you're double billed.

Your privacy is important to us. When you subscribe to services using +play you will have an opportunity to review and agree to Verizon's Privacy Policy. This policy describes our privacy practices, the information that we collect, how that information may be used and shared and the choices you have about certain uses of information.

When you subscribe to a content provider's service through +play, you should also review those parties' terms and privacy policy to understand how they use, collect and share your data.

Once you are subscribed to an NBA service, you may not see other available subscriptions from your Manage page in +play. To see all available subscriptions and make a change to your service, you will need to first cancel your current subscription.

You choose the payment method for each subscription. Here’s how it works:

• Choose a service through +play (e.g., Duolingo, Calm, etc.).
• Enter or select credit/debit card.
• We charge your selected payment method for the subscription.
• The charge appears on your credit/debit card statement (e.g., "Verizon+play Duolingo"). It does not appear on your Verizon bill.

More benefits: When you use your Verizon Visa Card as your +play subscription payment method you can earn 2% of the purchase in Verizon Dollars.

To create an account, +play will take you to the content provider's website after each purchase:

• The services you purchase through +play must be activated by you.
• You won't be charged until the content provider has activated your subscription.
• The subscription renewal fee will be charged to your account on the scheduled day.
• Charges automatically renew unless you cancel at least one day before the next billing cycle.
• We'll share details of the costs for you before you sign up for any +play subscrption or upgrade your tier.

Here’s how your billing cycle works:

• Billing begins the day you activate a service or product.
• You're charged for a full cycle, on the same day, for each subscription cycle.

You can easily view and manage billing and payments. Learn how to manage.

Because +play shows your subscription on the day of the month you started it and your Verizon bill is generated monthly, billing information for these +play subscription services (i.e., Disney+, Disney Bundle, discovery+, YouTube TV and Google Play Pass) may differ between the +play billing page and your Verizon bill.

However, you are only charged once per month on your wireless bill.

When you you cancel a +play subscription mid-billing cycle here's what happens:

• Mid-cycle cancellations - No refunds/credits are given for partial periods of service. You continue to have access to the service through the end of the billing period since you paid for the cycle already.
• Mid-cycle service tier changes (e.g., upgrade/downgrade a service or move to/from a bundled service). You get immediate access to the new tier. Any difference in price is applied to your next bill.

+play is a digital marketplace that helps you manage subscriptions from various companies. Some of our content providers don't provide information about taxes.

No. You will not be charged unless you activate the subscription on the service provider's website or app by setting up an account. If you don't activate a newly-ordered service for 80 days, +play cancels your order automatically.

For help with a service you pay for through +play, contact the content provider. They can resolve service-related issues, like:

• Password changes
• Personal info
• Technical support
• Service quality

If you need help with +play billing or payment issues:

1. Go to +play.
2. Select your subscription.
3. Select Manage subscription.

For help with a +play purchase/billing issue, open Chat with us in the bottom right of your +play screen. We can help with +play issues like:

• Reporting suspicious activity related to +play or a +play seller.
• What to do if your +play payment method was compromised.
• Figuring out any subscription charges that you don't recognize.

If you suspect fraud on your account follow the instructions below if you encounter:

• Suspicious activity (e.g., new device being registered, settings and /or preferences changed on your account, or other unusual behavior) within the content provider service, you'll need to contact the content provider.
• Fraudulent charges on your credit/debit card for a Verizon +play subscription for +play subscription you'll need to chat with us for further resolution.