Learn how to get Disney+, on us, when you sign up for a new eligible Fios Home Internet plan. If you signed up for a previous Disney+ Fios Home Internet offer, you can use these FAQs to help manage and troubleshoot your subscription.
Disney+ brings you a blockbuster selection of new series and movies. With Disney+ you get:
Classic films, the latest movies, and your favorite TV shows
Exclusive new Originals from master storytellers at Disney, Pixar, Marvel, Star Wars, and National Geographic
Unlimited downloads on up to 10 devices – take Disney+ with you
Streaming on up to 4 devices simultaneously
Select titles in stunning 4K HDR and Dolby Atmos Sound
What’s the Disney+ on us Mix and Match offer?
New customers who sign up for the Mix and Match offer with an eligible Fios Home Internet plan can get either 6 or 12 months of Disney+, on us. After the offer ends, it’s the then-current monthly retail price (now $7.99/mo).
Find and select the Disney+ tile in the Ready to Redeem section of the Home Offers page.
Enter your email address. Select the Check Email button, which allows Verizon to share your email address with Disney+. Note: If the email entered is the same one you used for an existing Verizon Disney+ promotion or paid subscription through Verizon, you will not be eligible for this offer and will be sent back to your My Verizon Home account page. Learn how to manage other existing Disney+ subscriptions.
On the next page, select Let’s go.
Next, review and accept the Terms & Conditions, then select Enroll in Disney+.
On the Disney+ website, you’ll be guided to either set up a new Disney+ account and accept the Disney+ Subscriber Agreement or sign into your existing Disney+ account.
When does my Disney+ offer begin?
Your subscription begins once you accept the terms and conditions for the Disney+ offer on the Verizon website.
What if I already have an existing Disney+ subscription? Can I still get the Disney+ on us promotion with my new Fios Home Internet account?
It depends on what type of subscription you currently have. If your existing Disney+ subscription is through:
You are not eligible for this offer. You can only have 1 Disney+ subscription on any Verizon account.
A third party If your subscription is with a third party like Apple, Google, Roku, or others, this promotional offer will not automatically replace that subscription. After you enroll and complete setting up your account to redeem this Verizon offer, you will receive an email from Disney with information on how to manage your other subscription. You will continue to be billed for your existing subscription until you follow the instructions in that email.
Disney+ If you have an existing annual or multi-year Disney+ subscription billed by Disney, your existing subscription will be paused and will resume when the promotional period ends, when you opt out of the promotional offer, or if you cancel your qualifying plan or service.
If you have an existing monthly Disney+ subscription billed by Disney, your existing Disney+ subscription will be paused and will resume through Disney when your Verizon subscription ends.
To have your subscription paused, you must use the same email when activating your Verizon subscription that you used to purchase your original Disney+ subscription.
What if I can’t find the Disney+ tile to redeem the offer?
If you can’t find the Disney+ tile, the offer has already been redeemed or the 60-day redemption period may have been exceeded and the offer has expired.
Please confirm that no one in your family has already redeemed the offer and that the offer has not expired. If neither of those is the case, then visit Verizon Contact Us for assistance.
How long do I have to redeem the Disney+ offer?
If you signed up for the Mix and Match offer, you have 180 days after your Fios Home Internet service is installed and activated to redeem the offer.
How can I verify that my Disney+ subscription has been activated with Verizon?
Under the drop down, choose Account. Under Subscription you should see Verizon subscription.
Managing your Disney+ subscription
What happens at the end of the promotion?
After your Disney+ promotional subscription ends, you are automatically enrolled in a paid monthly Disney+ subscription. Your Verizon account will be charged the then-current monthly retail price of Disney+ (currently $7.99/month) until you cancel.
Exception: If you’re an existing annual or multi-year Disney+ subscriber, your paid subscription that was paused during the Disney+ on us offer resumes through Disney when the promotional period ends.
You can cancel Disney+ any time.
How do I cancel my Disney+ subscription if I need to?
You can cancel your Disney+ promotional subscription at any time:
Sign in to your My Verizon Home account. Find the Disney+ tile and select Manage subscription.
On the My Plans page, under Pick your Streaming Services, select the Disney+ tile to remove your subscription. (“Current plan” will change to “Removed” at the top of the tile.)
Keep in mind, this is a one-time per account offer only. When you cancel Disney+ on us, it can’t be added again.
What happens to my Disney+ offer if I cancel my qualifying Fios service?
If you cancel your qualifying Verizon service(s) and/or change to a non-qualifying plan, your Disney+ subscription through Verizon is canceled.
Exception: If you’re a Disney+ subscriber, and your existing subscription was paused during the Disney+ on us offer, it will resume when you cancel your qualifying Fios service.
What happens to my Disney+ subscription if I cancel Verizon service?
If you cancel your Verizon service entirely, your Disney+ subscription through Verizon is canceled.
Exception: If you’re a Disney+ subscriber, and your paid subscription was paused during the Disney+ on us offer, it will resume when you cancel your Verizon service.
What happens to my Disney+ subscription if I need to suspend my Verizon service?
If you suspend your service, your promotion is not paused during the suspension period. It will continue until the original end-date.
What devices can I use to view Disney+?
You can access Disney+ movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices.