How to pay your bill
To make bill paying as hassle-free as possible, we offer several easy ways for you to pay:
Select the method you’d like to pay your bill:
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My Fios app
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Download now
To pay your bill in the My Fios app select Bill from the dashboard then select Pay Bill.
Don’t have the My Fios app?
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My Verizon
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To pay your bill on My Verizon, sign in and:
- Hover over Billing > select Pay Bill
Don’t have an account?
Note: Make sure your money is in your bank account on the date you schedule your payment. Verizon charges a fee for each payment returned. Verizon also charges a late fee for payments not received in time. Check page one of your bill for your payment due date.
Learn more ways to pay
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Auto Pay
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Eliminate stamps and late fees with Auto Pay, Verizon’s automatic monthly payment plan. Your monthly bill is paid from the account of your choice: checking or savings account, debit card or credit card.
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Paper Free Billing
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Lose the paper -- ask for Verizon's Paper Free Billing. With the My Fios app and verizon.com your bill is always viewable and printable. Set up your payment method online and pay each month with a quick click from the app or website.
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Pay in person
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If you want to pay your bill in person, we can help you locate a payment location near you as well as offer a number of pay in person options.
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Pay with your remote
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If you have Fios TV and an IMG/TV Set-top Box, you can pay with your remote control! To pay your bill using your remote press Menu then select:
- Customer Support > My Account > Bill & Payment > Pay My Bill
Note: If you do not have a Payment Account on record you can add them in the My Fios app or online at My Verizon.
Don’t have the My Fios app?
Don’t have an account?
Frequently asked questions
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Can I still pay my bill online if I have not registered at My Verizon or am unable to sign in?
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Eliminate stamps and late fees with Auto Pay, Verizon’s automatic monthly payment plan. Your monthly bill is paid from the account of your choice: checking or savings account, debit card or credit card.
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Is there a charge for any payment method?
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Lose the paper -- ask for Verizon's Paper Free Billing. With the My Fios app and verizon.com your bill is always viewable and printable. Set up your payment method online and pay each month with a quick click from the app or website.
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Is there a charge for a returned check or credit card charge back?
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If you want to pay your bill in person, we can help you locate a payment location near you as well as offer a number of pay in person options.
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How do I set up and save a new payment method in the My Fios app or in My Verizon?
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My Fios app
To set up a payment method using the My Fios app select Bill then:
- Options > Manage Payment Account
Don’t have the My Fios app?
My Verizon
To set up a new payment method using My Verizon, sign in and:
- Choose Account at the top of the page, then Account Settings > Account Settings Overview.
- Choose Payment Settings on the left > Payment Settings > Add a new payment method.
- Click Online Banking. Select your bank from the list provided.
- Follow the prompts to sign in to your banking account using your bank account’s username and password.
- Note: Verizon can’t view your bank login information.
- Click YES when you’re asked to store the bank account information for future use. You’ll get confirmation that the account was added.
What’s the Online Banking payment option in My Verizon?
You can save your credit/debit card and/or your bank account as your bill payment method(s) in My Verizon. The Online Banking option gives you an easier way to add and save your bank account information.
With Online Banking by Trustly, you don’t need to register or enter your bank’s account number, card number or routing numbers. Trustly uses encryption in addition to your bank's online security.
How do I schedule a one-time payment in advance?
Select the method you’d like to set up a one-time payment with:
To set up a new payment method using My Verizon, sign in and:
- Hover over Billing > select Pay Bill > Add a new payment method
Don’t have an account?
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My Fios app
To set up a payment method using the My Fios app select Bill then:
- Options > Manage Payment Account
Don’t have the My Fios app?
My Verizon
When will my payment be processed?
For scheduled payments, it will be debited from your checking account or charged to your credit card on the scheduled payment date. For one-time payments, it will be debited or charged within 24 hours of submitting the payment.
Where should I mail my payment?
For Connecticut, New York, Delaware, Massachusetts, Rhode Island
Verizon
P.O. Box 15124
Albany, NY 12212-5124
For New Jersey
Verizon
P.O. Box 16801
Newark, NJ 07101-6801
For DC, Maryland, Virginia
P.O. Box 16801
Newark, NJ 07101-6801
For Pennsylvania
Live account area codes 412,724,814,878, 215, 267, 445,717
Final Account area codes 412, 724,717
Verizon
P.O. Box 15124
Albany NY 12212-5124
Live Account Area codes 570, 610, 484, 835
Final accounts area codes 215, 610, 814, 570
Verizon
P.O. Box 16800
Newark, NJ 07101-6800
Why does "Do not send personal check" appear on my bill and what does it mean?
Verizon restricts a customer’s payment options when payments have been returned. You can pay with these methods:
- Cashier’s or certified check
- Credit or debit card
- Cash in person - Verizon.com/paymentlocations
You'll need to continue to pay by the methods above until a positive payment history is established and the "Do not send personal check" message no longer appears on your bill.
How do you want to pay your bill?Need more support?
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