Components within your computer, such as processor speed, the amount of available memory, operating system, and computer configuration variables.
The number of applications that are running at the same time.
The number of computers (or other devices) that share your Internet connection.
The quality and condition of the wiring connecting your computer(s) to the Verizon network.
The wireless standard you may be using - for example, wireless routers that use the older 802.11b standard are not optimized for Fios service. Wireless equipment that Verizon provides for Fios service uses the 802.11N standard.
Note: Only Verizon-supplied routers are supported.
Detailed Factors that impact the speed of my Internet Access
Sometimes, a lot of people are online surfing the Internet, updating their social network, watching movies, and downloading files. Verizon designed the all fiber Fios network to allow everyone to experience the power of the Internet, but during certain times the connections may be heavily used. When there is a lot of traffic on the Verizon Network, you may see temporary periods where your Internet connection slows down. Typically, you may see this during the peak hours of usage between 7 PM and 11 PM. Unlike cable, Fios provides a 100% fiber-optic network to your home. The dedicated fiber connection provides a connection that isn’t being shared by a neighborhood of users like cable companies. Verizon knows that can occur sometimes, but as the FCC’s testing has shown, Verizon Fios is able to deliver more than our advertised speed on average throughout the day.
Whenever you enter in a website like www.verizon.com, stream movies or do anything else on the Internet the actual delivery of information comes from a server. The server has its own connection to the Internet. Sometimes, a lot of people are connecting to the same server you are connecting to at the same time. Show people connecting to a website and the request moving from the Internet to a server.
The server’s will have it’s own rules to determine how fast your connection will be to the content. For instance, the server may limit every user to no more than 5M of speed even when more than 5M is available. Show a pipe with 100M of Bandwidth available, and the users each only getting 5M even with the extra speed. Like a pipe that only shows 15% flow through with 85% open.
When a larger number of users are connected, the available speed is divided amongst the users. So if you are one of one hundred people connecting, each person would only get 1M of the 100M available. If there are 1000 people connecting, then that 1M would only be 100K. Show the change as more people connect.
The amount of traffic for the specific website and the server supporting the website will limit your speed for that website. If you were to connect to another website that does not have such high usage, then you would see faster speeds. In these situations, Fios Internet is delivering the speed you need, but the limitations on a specific website make it appear your Internet is slow. Checking other websites can help you identify where the slow speed is, and here it likely a temporary slow speed issue on the website. Trying to connect at a different time, even a little whole later, can often allow you to connect at faster speeds. Show the customer connecting to another website and another server, and the speed being very fast. Show them trying the original website later and getting faster speeds.
Some websites may be congested more often. This is usually because the connections have not been enhanced to support a surge in popularity or ongoing use. If a particular website continues to have poor speeds, you can try a different website or contact the website owner to report the issue.
The Verizon Fios Broadband Home Router, or BHR, is able to transmit in different Wireless Standards. A wireless standard is a specific Wi-Fi signal that the wireless adapter in devices such as a laptop, tablet, smartphone or other Wi-Fi enabled devices can received.
Verizon has several versions of the BHR. Our current version, the BHR3, has our most advanced Wi-Fi capabilities. If you have an older version of the BHR, you may be limited to Wireless G. You can upgrade your router by ordering the BHR3 from our Fios Accessories store at Verizon.com/fiosaccessories. Let’s look at the BHR3 GigE Wireless N Router. The BHR is backwards compatible, meaning that it supports the most current Wireless Standard N but also the G and B Standards that were previously used. This allows you to connect any Wi-Fi enabled device to the Verizon Broadband Home Router.
The BHR will only transmit in one standard. When devices connect to the BHR using Wi-Fi, the BHR will transmit so that every device can connect. So, if all devices are N, then it transmits in N. If there is a single device in G or B, it will transmit in the oldest standard so that all of your devices can connect. The BHR does this to support all of your devices. If the BHR transmits in N only, which is the fastest speed, then the G and B devices could not receive the signal.
Specific information about your device’s wireless adapter can be found in the manufacture’s manual or documentation. You may be able to upgrade the wireless adapter to increase the Wi-Fi speed.
When you‘re surfing the Internet, you enter in the website address you want to visit, begin downloading a file or stream music and video and the information comes right back to your computer. The Internet is actually quite complicated. It’s not a single path, but a series of interconnected networks that connect you to servers across the world.
The path your computer takes to reach the server for the information you requested can be a long series of connections between different networks. How much time it takes for the requests to reach the designated server and return in a round trip is commonly called latency. The longer it takes the round trip data to return to your computer, the slower the speed you can achieve. So a server that is physically far away, combined with a lot of different steps to reach the server will take longer to reach, and lower the speed you can achieve.
As an internet user, you know how easy it is to communicate, surf and find entertainment online. The rest of the world has also discovered how much fun it is to use the Internet. When you are online, there are millions of other people online at the same time. Large amounts of usage across the Internet can cause congestion, also known as heavy usage. If the links to various networks and servers outside of the Verizon network are being heavily used, then you may see slow speeds across the Internet
When this occurs, while Verizon’s network and your home network are operating at the fastest speed possible, the links in Internet will cause a slow down. When there is congestion on the Internet links, overall speed will slow down. Trying different websites that use different pathways may work faster until the congestion goes down.
Verizon Fios Internet speeds are fast! Not only do we offer industry leading downstream speeds up to 500Mbps, we also offer upstream speeds up to 100Mbps. Speeds this fast require a test that is capable of measuring your speed. Verizon provides a speed test at www.verizon.com/checkyourspeed that accurately measures Verizon Fios Internet Speeds.
Some speed tests offered online do not have the ability to test Verizon Fios Internet speeds. The only speed test Verizon supports and can use to verify your speed is the Verizon Speed Test.
Verizon also offers our Speed Optimizer tool for Microsoft Windows PCs. The Speed Optimizer makes changes to the settings on your computer allowing it to handle the higher speeds. Without optimizing your computer, you may not be able to reach the maximum speed with your Fios Internet service.
Today’s U.S. household has an average of seven Internet-connected devices; by 2016 that number is projected to be at least 11. With the various types of devices connecting to the Internet, it’s important to understand how quickly various devices can connect to the internet. Specific devices may be limited by their Wi-Fi capability or the wired connection speed using Ethernet.
Verizon has tested many of the common devices to determine what speeds they support using Wi-Fi. Tablets can support speeds of ~20Mbps - ~40Mbps, smartphones can vary dramatically between ~15Mbps to ~40Mbps. Laptops will depend on the specific Wi-Fi adapter, and can range from ~5Mbps up to 75Mbps.
If you connect a device such as a television, gaming system or Blu-Ray player using an Ethernet cable, it can support faster speeds. These devices will support up to 100Mbps or 1Gbps depending on the network adapter in the device.
All your devices are connections to the same Verizon Fios Internet connection. If you have five devices connected to your router, they will share the total speed. If they are all actively connecting on a 50M/25M Fios Internet line, they could divide the speed equally so each device gets 10M downstream and 5M Upstream. If one of the devices is not using the full 10M, then another device could use more as needed. Basically, all your devices divide up your bandwidth like a pie, with each device taking the portion they need at the time. If you have a device connected to the router that is not using the Internet constantly, it will have a minimal impact on the overall speed.
As Verizon Fios Internet customer, you can connect many devices and utilize them to surf the internet, keep in touch with friends and family, find the best entertainment and play games online. Your Verizon Fios Internet will provide all the speed you need, just make sure you have a device that can support your speed.
Verizon Fios Internet provides download speeds up to 500Mbps and upstream speeds up to 500Mbps. These speeds can be used in a wired mode by connecting an Ethernet cable, or wirelessly using Wi-Fi. What’s the difference?
Wired speeds occur when you plug an Ethernet cable from your Broadband Home Router into the device, typically a computer, television, Blu-Ray DVD Player or television. When a device is connected with an Ethernet cable it can achieve the fastest speeds. Ethernet connections can achieve the full Fios Internet speed up to 500Mbps downstream and 500Mbps upstream if the device has the correct network adapter.
Wireless speeds for Verizon Fios Internet are available using the Wi-Fi signal from the Broadband Home Router. A device can connect to the Wi-Fi once it authenticates with the Router. Once connected, the speed will depend on the Wireless standard being used and on the speed the device can support. Wi-Fi speeds will not be as fast as wired speeds.
The Verizon Broadband Home Router (BHR) provides wireless access via Wi-Fi on the device. Wi-Fi transmits a signal a device can use to connect to the Internet. The latest Fios BHR is designed to use the WPA2 Protocol. What does this mean for you? The WPA2 Protocol is the most secure setting available on the BHR. Connecting using WPA2 provides the best security and protection for your Wi-Fi connections. If you change the setting to WEP, the impact not only provides less security for your Wi-Fi connection, but the use of WEP can reduce your speed by up to 80%! For your protection and the best Internet experience, Verizon highly recommends use of WPA2 on the BHR. You should always use the highest level of wireless security that your router will support.
Distance from the Broadband Home Router (BHR), kitchen equipment (microwave ovens, refrigerators, etc.), baby monitors, physical obstructions such as walls and floors, garage door openers, cordless phones, florescent bulbs and other Wi-Fi networks in your area may all cause interference with your router’s signal. Identifying the specific interference is difficult and sometimes impossible due to all of the factors that impact your Wi-Fi signal.
Some helpful tips are placing your BHR away from these obstructions, or in the location you connect to Wi-Fi most often. Proper placement of the BHR can ensure that you get the best signal possible when connecting over Wi-Fi. Interference will lower the speed you can achieve using Wi-Fi, and during times you need the fastest speed possible you may need to consider using a wired connection to the BHR which will not be impacted by these types of interference.
To experience the amazing speeds Verizon Fios Internet has to offer, your computer needs to be up to date. The computer’s Operating System, Internet browser, Settings, Programs Running, Malware/Adware/Spyware and the Network Interface card can all impact your performance.
Operating System: You computer operating system must meet the Verizon minimum requirements and be kept up to date.
Internet browser: The Internet browser you use may impact your speed
Programs Running: The number of programs running on your computer can affect your computer’s performance. A large number of programs running at once can impact your Internet speed.
Malware & Spyware: Malware and Spyware can run silently in the background whenever your computer is operating, draining memory and processing resources and significantly slowing your system's performance.
Network Interface Card: A Network Interface Card (NIC) provides the interface between a computer and the network. In the Verizon Fios Internet Service configuration, an Ethernet cable links the computer with the router. If you have a Fios Service with 100Mbps and higher, you must use 10/100/1000 Gigabit NIC(Network Interface Card). For speed below 100Mbps a 10/100 NIC(Network Interface Card) will work.
Ensuring your computer is performing at optimal levels increases your overall performance including your online experience. Complete with a final note.
A Virtual private Network (VPN) allows a user to establish a virtual point-to-point connection between the computer and a dedicated server. The connection is often used to connect to a work network to access private resources or work from home. The VPN may limit the connection speed of your computer to the private network. The Speed Test may not perform optimally when using a VPN (Virtual Private Network) to access a secure network. Show a user initiating a session that goes through the Internet cloud to the VPN server.
Verizon recommends that you disconnect from any Virtual Private Network connection before running a speed test. Any limitations within the VPN cannot be supported by Verizon. Remove the VPN and the connection to the VPN. Once you are disconnected from the Virtual Private Network, run a speed test as normal at www.verizon.com/checkyourspeed.
Did you know the wiring inside your home can impact your Fios Internet speed? Ethernet cables can have an effect on your computer's performance on the network. When connecting devices to the your Fios Broadband Home Router using Ethernet cables, it is possible to use a cable SO long that it degrades your performance.
The recommended length to connect with an Ethernet cable is 100 feet or less. If you have a longer line, then you may see lower speeds. If you need to connect from beyond 100 feet you may need to place your Fios Broadband Home Router in a new location, or consider connecting wirelessly to the BHR.
The digital world offers so many exciting things to do that it’s easy to overlook the need to be alert and aware online. The good news is there are a few small steps you can take to protect your privacy and safeguard your personal information online. The small steps you take today can yield big safety results for you and your family. Parental controls established via your BHR are used to limit access to a particular site or content for those in your home or office, however these setting changes to your Router can have an impact on your Verizon Fios Internet speed.
To determine if you set up your router with these setting the rule can be viewed by clicking the magnifying glass in the View Rule column, or edited by clicking on the icon in the Edit Rule column.
The BHR User manual is online, and has an entire section dedicated to setting the parental controls.
An alternative to Parental Control via your BHR is to subscribe to Verizon Internet Security Suite which has Parental Controls : Verizon Family Protection Powered by McAfee to provide the latest in parental controls.