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Call Trace

Call Trace automatically initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you. The trace results include the calling and called number and the date and the time of the call. The results are sent to the Verizon Unlawful Call Center and are stored for future action.

Your phone is already equipped for Call Trace, simply press *57 to activate; there is no charge for the connection. Charges and fees for using Call Trace may vary.

If you want to hear a recorded message about how to use Call Trace, call
877.TRACE4U (1.877.872.2348) at any time. To reach the Verizon Unlawful Call Center please call 1.800.518.5507.  Their hours of operation are Monday - Friday 08:30 a.m. - 5:00 p.m.

Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.

Note If you are threatened with bodily harm or an explosive device, use Call Trace and immediately contact your local police department.

All calling features are subject to availability and compatibility restrictions.

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