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Samsung Galaxy Watch Active2 44mm - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Watch Active2 44mm.
Troubleshoot Galaxy Watch Active2 44mm
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Watch Active2 - Activate / Set Up Device

Here's how to activate and set up your Galaxy Watch Active2 via Number Share or as a standalone device.

Samsung Galaxy Watch Active2 - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Replace Existing Device

Here's how to activate your Galaxy Watch Active2 If you've recently replaced your watch or have reset the network settings.

Samsung Galaxy Watch Active2 - Set Up as a Standalone Device

Here's how to set up your Galaxy Watch Active2 as a standalone device.

Samsung Galaxy Watch Active2 User Guide (PDF)

This User Guide can help you get the most out of your Galaxy Watch Active2. Learn about set up, advanced feature use and navigation.

Alerts & Reminders

Samsung Galaxy Watch Active2 - Manage Alerts / Notifications

Here's how to change the notification for incoming messages on your Galaxy Watch Active2.

Back Up & Transfer Content

Samsung Galaxy Watch Active2 - Back Up Data

Here's how to back up your Galaxy Watch Active2 data via the Galaxy Wearables app.

Basics

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Samsung Galaxy Watch Active2 - Connect to New Phone

Here's how to connect your existing Galaxy Watch Active2 to a new phone.

Samsung Galaxy Watch FAQs

Frequently asked questions about the Samsung Galaxy Watch.

Battery & Power

Samsung Galaxy Watch Active2 - Charge the Device

Here's how to charge your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Extend Battery Life

Here are some ways to improve the battery life of your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch Active2.

Bluetooth

Samsung Galaxy Watch Active2 - Delete Paired Bluetooth Connection

Here's how to remove an existing Bluetooth connection on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch Active2 on or off and make it visible to other devices for pairing.

Calling & Dialing

Samsung Galaxy Watch Active2 - Answer a Call

Here's how to answer a call from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Call a Number

Here's how to place a call from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Redial

Here's how to redial the last number called from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch Active2.

Contacts

Samsung Galaxy Watch Active2 - View Contacts

Here's how to view contacts on your Galaxy Watch Active2.

Data

Samsung Galaxy Watch Active2 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Manage Data Usage

Here's how to change the data usage cycle on your Galaxy Watch Active2, view data usage and set data limits.

Samsung Galaxy Watch Active2 - Turn Data On / Off

Here's how to turn cellular data for your Galaxy Watch Active2 on or off.

Date & Time

Samsung Galaxy Watch Active2 - Set Date and Time

If your Galaxy Watch Active2 shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Watch Active2 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Phone Number

Here's how to view the phone number associated with your Galaxy Watch Active2.

Device Settings

Samsung Galaxy Watch Active2 - Display Settings

Here's how to adjust display settings on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings, if your Galaxy Watch Active2 isn't receiving calls or alerts for texts and email.

Samsung Galaxy Watch Active2 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy Watch Active2, view this info.

Samsung Galaxy Watch Active2 - Turn Remote Connection On / Off

Here's how to turn Remote connection for your Galaxy Watch Active2 on or off.

Email/Gmail

Samsung Galaxy Watch Active2 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch Active2.

GPS & Location Based Services

Samsung Galaxy Watch Active2 - Turn GPS Location On / Off

Here's how to turn the GPS location services for your Galaxy Watch Active2 on or off.

Home Screen

Samsung Galaxy Watch Active2 - Access Notification Panel

Here's how to view and dismiss notifications for your Galaxy Watch Active2.

Lock, Unlock, Password & Security

Samsung Galaxy Watch Active2 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch Active2.

Memory/Storage

Samsung Galaxy Watch Active2 - Check Device Storage

Here's how to free up space if your Galaxy Watch Active2 runs slow or crashes / resets or apps freeze when running them.

Near Field Communication (NFC)

Samsung Galaxy Watch Active2 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Watch Active2.

Operating System & Software

Samsung Galaxy Watch Active2 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch Active2 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Watch Active2 - Factory Data Reset (Powered On)

If your Galaxy Watch Active2 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy Watch Active2 - Install System Updates

Here's how to check for and install software updates on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Software Version

Here's how to view the software version your Galaxy Watch Active2 is running.

Samsung Galaxy Watch Active2 Software Update

Get instructions on how to download the latest software update for performance improvements and fixes for your Galaxy Watch Active2.

SIM Card

Samsung Galaxy Watch Active2 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch Active2.

Sounds, Volume & Audio

Samsung Galaxy Watch Active2 - Set Ringtones

Here's how to set or change ringtones on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Volume Controls

Here's how to control the volume of your Galaxy Watch Active2.

Status Indicators/Lights

Samsung Galaxy Watch Active2 - View Signal Strength

Here's how to view signal strength on the Galaxy Watch Active2.

Text & Multimedia Messaging

Samsung Galaxy Watch Active2 - Create and Send a Text Message

Here's how to create and send a text message from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Text Messages

Here's how to view text messages from your Galaxy Watch Active2.

Wi-Fi & Network

Samsung Galaxy Watch Active2 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Determine Cellular Capabilities

Here's how to tell what your Galaxy Watch Active2 can do when your phone is turned on or off.

Samsung Galaxy Watch Active2 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Reset Network Settings

Here's how to reset settings if your Galaxy Watch Active2 can't connect to data or send / receive messages.

Samsung Galaxy Watch Active2 - Restart / Soft Reset

Here's how to restart your Galaxy Watch Active2 if it crashes or resets, freezes or runs slow.

Samsung Galaxy Watch Active2 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch Active2 on or off.