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Samsung Galaxy Watch Active2 44mm - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Watch Active2 44mm.
Troubleshoot Galaxy Watch Active2 44mm
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Samsung Galaxy Watch Active2 - Activate / Set Up Device

Here's how to activate and set up your Galaxy Watch Active2 via Number Share or as a standalone device.

Samsung Galaxy Watch Active2 - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Replace Existing Device

If you've recently replaced your Samsung Watch Active2 or have reset the network settings, here's how to activate it.

Samsung Galaxy Watch Active2 - Set Up as a Standalone Device

Here's how to set up your Galaxy Watch Active2 as a standalone device.

Samsung Galaxy Watch Active2 User Guide (PDF)

This User Guide can help you get the most out of your Galaxy Watch Active2. Learn about set up, advanced feature use and navigation.

Alerts & Reminders

Samsung Galaxy Watch Active2 - Manage Alerts / Notifications

Here's how to change the notification for incoming messages on your Galaxy Watch Active2.

Back Up & Transfer Content

Samsung Galaxy Watch Active2 - Back Up Data

Here's how to back up your Galaxy Watch Active2 data via the Galaxy Wearables app.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy Watch Active2 Simulator: Adding a new watch face

Discover how to add a watch face on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Creating a reminder

Learn how to create a reminder with your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Customizing a watch face

A visual guide for customizing your watch face on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Getting to know the front of your device

An interactive map to learn about the front of your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Replying to a text

A visual guide for replying to a text on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Sending a text

Discover how to send a text on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Sending an image to you phone

Learn how to send an image to your phone with your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Setting up the Galaxy Watch for the first time

An interactive map to learn about the set up of you Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Switching Galaxy Watch faces

Discover how to switch watch faces on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Uninstalling a watch face

A visual guide for uninstalling a watch face on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Using the back button

A visual guide for using the back button on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Using the display

Discover how to use the display on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch FAQs

Frequently asked questions about the Samsung Galaxy Watch.

Battery & Power

Samsung Galaxy Watch Active2 - Charge the Device

Here's how to charge your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Extend Battery Life

Here are some ways to improve the battery life of your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch Active2.

Bluetooth

Samsung Galaxy Watch Active2 - Delete Paired Bluetooth® Connection

Here's how to remove an existing Bluetooth connection on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch Active2 on or off and make it visible to other devices for pairing.

Calling & Dialing

Samsung Galaxy Watch Active2 - Answer a Call

Here's how to answer a call from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Call a Number

Here's how to place a call from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Adding a contact

An interactive map to learn to add a contact to your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Calling a contact

A visual guide for calling a contact on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Charging your device

A visual guide for charging your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Getting to know the back of your device

An interactive map to learn about the back of you Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Managing your recent apps

Find out how to manage recent apps on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Placing a phone call

Discover how to place a phone call on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Using the home button

Discover how to use the home button on your Samsung Galaxy Watch Active2.

Contacts

Samsung Galaxy Watch Active2 - View Contacts

Here's how to view contacts on your Galaxy Watch Active2.

Data

Samsung Galaxy Watch Active2 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Manage Data Usage

Here's how to change the data usage cycle on your Galaxy Watch Active2, view data usage and set data limits.

Samsung Galaxy Watch Active2 - Turn Data On / Off

Here's how to turn cellular data for your Galaxy Watch Active2 on or off.

Date & Time

Samsung Galaxy Watch Active2 - Set Date and Time

If your Galaxy Watch Active2 shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Samsung Galaxy Watch Active2 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Phone Number

Here's how to view the phone number associated with your Galaxy Watch Active2.

Device Settings

Samsung Galaxy Watch Active2 - Display Settings

Here's how to adjust display settings on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings, if your Galaxy Watch Active2 isn't receiving calls or alerts for texts and email.

Samsung Galaxy Watch Active2 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy Watch Active2, view this info.

Samsung Galaxy Watch Active2 Simulator: Accessing Settings

Explore how to access settings on yourSamsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Adjusting the screen timeout

Learn how to adjust the screen timeout on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Backup your Galaxy Watch

Learn how to backup your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Changing Lock screen security

Discover how to change the lock screen security on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Changing your ringtone

Discover how to change ringtone on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Configuring location settings

Discover how to configure location settings on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Connecting the Galaxy Watch to mobile data

Discover how to connect mobile data to your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Managing the device memory

Discover how to managge device memory on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Performing a factory reset

Explore ways to a factory reset on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Setting the phone to silent

Discover how to set your phone to silent with your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Turning on Power saving mode on your watch

Explore ways to turn on power saving mode on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Using a pattern lock

Discover how to use a pattern lock on your Samsung Galaxy Watch Active2.

Email/Gmail

Samsung Galaxy Watch Active2 - Remove Gmail™ Account

Here's how to remove a Gmail (Google) account from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Accessing Samsung Watch widgets

A visual guide for widgets on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Viewing and replying to an email

A visual guide for replying to email on your Samsung Galaxy Watch Active2.

GPS & Location Based Services

Samsung Galaxy Watch Active2 - Turn GPS Location On / Off

Here's how to turn the GPS location services for your Galaxy Watch Active2 on or off.

Home Screen

Samsung Galaxy Watch Active2 - Access Notification Panel

Here's how to view and dismiss notifications for your Galaxy Watch Active2.

Lock, Unlock, Password & Security

Samsung Galaxy Watch Active2 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch Active2.

Memory/Storage

Samsung Galaxy Watch Active2 - Check Device Storage

Here's how to free up space if your Galaxy Watch Active2 runs slow or crashes / resets or apps freeze when running them.

Near Field Communication (NFC)

Samsung Galaxy Watch Active2 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Watch Active2.

Operating System & Software

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Samsung Galaxy Watch Active2 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch Active2 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Watch Active2 - Factory Data Reset (Powered On)

If your Galaxy Watch Active2 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy Watch Active2 - Install System Updates

Here's how to check for and install software updates on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes for your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Software Version

Here's how to view the software version your Galaxy Watch Active2 is running.

SIM Card

Samsung Galaxy Watch Active2 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch Active2.

Sounds, Volume & Audio

Samsung Galaxy Watch Active2 - Set Ringtones

Here's how to set or change ringtones on your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Volume Controls

Here's how to control the volume of your Galaxy Watch Active2.

Status Indicators/Lights

Samsung Galaxy Watch Active2 - View Signal Strength

Here's how to view signal strength on the Galaxy Watch Active2.

Text & Multimedia Messaging

Samsung Galaxy Watch Active2 - Create and Send a Text Message

Here's how to create and send a text message from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - View Text Messages

Here's how to view text messages from your Galaxy Watch Active2.

Tips, Tricks & Shortcuts

Samsung Galaxy Watch Active2 Simulator: Accessing Samsung Health

A visual guide for accessing Samsung Health on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Changing inbox views

Learn how to change inbox on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Connecting to Wi-Fi

See how to connect to wi-fi on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Finding your phone

Find out how to find your phone with your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Pairing with a Bluetooth® device

See how to pair bluetoooth with your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Setting up your Samsung Health profile

Learn how to set up a Samsung Health profile on your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Switching between companion mode and standalone mode

Learn how to switch between companion mode and standalone mode with your Samsung Galaxy Watch Active2.

Samsung Galaxy Watch Active2 Simulator: Using airplane mode

Learn how to use airplane mode with your Samsung Galaxy Watch Active2.

Wi-Fi & Network

Samsung Galaxy Watch Active2 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch Active2.

Samsung Galaxy Watch Active2 - Reset Network Settings

Here's how to reset settings if your Galaxy Watch Active2 can't connect to data or send / receive messages.

Samsung Galaxy Watch Active2 - Restart / Soft Reset

Here's how to restart your Galaxy Watch Active2 if it crashes or resets, freezes or runs slow.

Samsung Galaxy Watch Active2 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch Active2 on or off.