Phone's internet not working, no connection, can't browse internet

Can't connect to the internet on your iPhone® or Android™ device using the Verizon mobile network? If you can't browse the internet, you have no internet connection or your connection is slow it could be because:

• Network unavailable - Our network is built with a strong focus on reliability, but sometimes the unforeseen happens. If this happens we may use fail-safes to be sure you can still use our service while we resolve the issue. This can sometimes mean increased traffic on the systems that are still available, resulting in slower throughput.
• Signal level - We strive to provide the strongest coverage possible, but factors beyond our control can sometimes affect your experience. These can include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage. These contribute to signal blockage, resulting in a slow or unstable connection.
• Network resources - When many people come into an area all at once (e.g, sporting event, concert, festival, etc.) the increased network traffic can cause slower network speeds. During network congestion you may experience reduced speeds until the congestion clears or you travel to an uncongested cell site. Congestion can vary from tower-to-tower and minute-to-minute, depending on network traffic at the time.
• Safety Mode is on - If you have an older data plan without unlimited data, you can enable Safety Mode to help prevent overage. If Safety Mode is enabled and you reach your monthly data limit, your connection operates at slower speeds. See our Safety Mode FAQs for more info.

If your iPhone or Android device is reporting good signal but you're having trouble connecting to the internet or browsing the internet, try these steps:

• Try other services - If your mobile device's browser can't connect to the internet, test other services to make sure there's not a problem with your device itself. Try making a phone call, sending a text or picture message or using an app that connects to the internet.
• Try a different browser - If possible, try using a different internet browser (e.g., use Firefox instead of Chrome, etc.). Some websites appear differently depending on the browser you're using. Switching browsers can help to determine if it's an issue with the website and not your device.
• Reset browser settings - Sometimes an issue accessing a website can be caused by expired cookies or cache files. Clear your browser's cache and cookies, then restart the browser to see if this helps.
• Try a different website or app - It's possible the site and app itself is unavailable (e.g., site outages, server maintenance, etc.). Try accessing a different site or app to ensure you're able to connect to other sites or services. Or ask someone else to try accessing the same site.

If these don't solve your issue, visit our Troubleshooter.

If you're connected to a Wi-Fi network but can't access websites, try these to resolve your issue:

• Reboot your Wi-Fi router - Restarting your router can correct many issues with home or office networks. Restarting is the first step to help solve connectivity issues while connected to Wi-Fi. To restart, in most cases, just unplug the Wi-Fi router's power cord from the wall outlet. Wait a minute then plug it back in and let it reconnect.
• Check other devices - See whether other devices on your network have the same issue. If you already restarted the router and other devices are having the same problem, this could mean the page or service you're trying to access has the issue and not your Wi-Fi equipment.
• Check control settings - Some Wi-Fi routers have advanced settings (e.g., parental controls, MAC filtering, etc.) that can be set to prevent certain devices from accessing the network or can take the network offline during certain hours of the day.
• Check you're using updated login credentials - If the password or security type (e.g., WEP, WPA2, etc.) for your Wi-Fi network recently changed, it's possible the new security info hasn't been entered on your connecting device(s) yet. Try removing the network from your phone or computer then reconnect using the updated login.

If these don't solve your issue, visit our Troubleshooter.