Go to Email & News to manage your email, search the web, stay up to date with current news and more.
Billing Disputes Local and Regional Calls Contact Verizon to discuss a billing dispute.
You will need the following information:
If your long distance carrier is Verizon, contact us for more information. Charges from other long distance carriers Verizon bills on behalf of your long distance company and other long distance companies that your household may use. If you, or another member of your household, place a long distance call using a seven-digit dialing code (in other words, 1010-xxx), Verizon will bypass your regular long distance provider and connect you to the company associated with the dialing code. The company dialed with the seven-digit code will connect your call, and its charges will appear on a separate page of your Verizon billing statement.
Likewise, if you accept a collect call from someone who uses a different long distance company, those charges will appear on your bill.
If you believe that you have been billed incorrectly, please call the telephone number that appears at the top of the page on which the questionable charge appears. A customer service representative from the company that assessed the charge will assist you.
See also: Related Pay My Bill topics