Verizon Support
Verizon Support
Customers With Disabilities
Home

Phone

  • Print
  • Billing Disputes Local and Regional Calls Contact Verizon to discuss a billing dispute.

    You will need the following information:
    • Date of the bill
    • Amount of the charge
    • Label of the charge from your bill
    • Page number from the bill
    • Reason for your dispute
    Long Distance Contact the long distance company directly to dispute any incorrect long distance charges. You will find the appropriate phone number in the left margin of the long distance carrier's page of your bill.

    If your long distance carrier is Verizon, contact us for more information.
    Charges from other long distance carriers Verizon bills on behalf of your long distance company and other long distance companies that your household may use. If you, or another member of your household, place a long distance call using a seven-digit dialing code (in other words, 1010-xxx), Verizon will bypass your regular long distance provider and connect you to the company associated with the dialing code. The company dialed with the seven-digit code will connect your call, and its charges will appear on a separate page of your Verizon billing statement.

    Likewise, if you accept a collect call from someone who uses a different long distance company, those charges will appear on your bill.

    If you believe that you have been billed incorrectly, please call the telephone number that appears at the top of the page on which the questionable charge appears. A customer service representative from the company that assessed the charge will assist you.


    See also: Related Pay My Bill topics
    SeeAlsoLinks=21356;
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    Shop FiOS

    • FiOS Internet
    • FiOS TV
    • FiOS Digital Voice
    • FiOS Deals

    Account & Services

    Email, News & TV

    • Check Email
    • Announcements

    Support Tools