Someone 18+ must be present. They’ll need to accept the Verizon Terms of Service.
If you asked for a technician to install your HSI service, it can take up to 4 hours. (The technician may not arrive within the first hour due to pre-work.)
Have your devices plugged in and accessible. Our technicians need a clear path to work. They’ll thank you kindly.
Confirm your Service Ready Date
Wait until your Service Ready Date arrives before installing Verizon High Speed Internet software. However, you can install filters on your phones and connect your router before the service-ready date (SRD), but you cannot complete the activation of your Verizon High Speed Internet service or download any of the Verizon software until your connection is activated. You will be notified via email or phone call or you can check by visiting What's Next.
Check your Self-Install Kit
Your Self-Install Kit is delivered 1 or 2 days before your Service Ready Date.
Installation is easy
There 3 easy steps for installation. 1. Install the filters. 2. Install the wireless router or modem. 3. Connect your computer.
On or After your Service Ready Date
Once you get your equipment installed, visit activate.verizon.net to complete your activation. You can do this anytime on or after your service-ready date (not before).
High Speed Internet Installation Video: