Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

Verizon Online provides and installs the equipment needed for your FiOS connection. This equipment includes:
  • The Optical Network Terminal (ONT) - translates the pulses of light that carry the data over the fiber optic cable into electric signals that are recognized by your computer.

  • The router - provides the access point to the Internet and includes a firewall to help protect your computer from unauthorized access by hackers. Depending on when you subscribed to Verizon FiOS, you may have received a D-Link or Actiontec router.

  • The Battery Back-up Unit (BBU) - o The ONT includes a Battery Backup Unit (BBU) feature. You may utilize this feature by maintaining an active battery in the BBU. With an active battery, the BBU will provide backup power for your basic FiOS voice services, including Emergency 911 dialing, for up to 8 hours in the event of a commercial power failure. You are responsible for purchasing and/or replacing the battery in the BBU. Much like you would need to replace the batteries in a portable radio from time to time, periodically the BBU battery must be replaced. Please note that a damaged or leaking battery may damage Verizon network equipment and should be removed and/or replaced immediately.

Note: In order to use FiOS, your computer must meet the system requirements

Figure depicting the Optical Network Terminal
Optical Network Terminal (ONT)
Verizon MI424WR router
Verizon MI424WR router
Verizon 9100EM router
Verizon 9100EM router 

Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411