Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

What is my router's user name and password? All FiOS routers come from the manufacturer with a default user name and password. Each manufacturer can use a different combination of user name and password as the default. If you didn't change the default password when you set up your router, you can use the table below to look up the default user name and password for your router.

RouterUser NamePassword
Verizon 9100VMadminpassword*
Verizon 9100 EMadminpassword*
Verizon MI424WRadminpassword*
Actiontec MI424WRadminpassword*
D-Link DI-624adminLeave field blank

If you changed your router password during setup, it's very important that you find where you wrote down your new security settings. If you can't remember the new password and can't find the paper where you wrote down the new security settings, you will have no choice but to reset your router to the default settings. This has serious consequences. When you reset your router, you not only reset the password to the default value, but you also delete all your network settings. This includes the SSID and network security key. That means you will have to reconfigure your network and all the wireless adapters on your home network computers.


* - If you didn't change your router password during installation, it may have been changed to the serial number of your router to improve security. You can find the serial number of your router on the label affixed to the back or bottom of your router.

Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=44414
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios