Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

I can't connect to the Internet
Quick Fix

Most FiOS hardware issues can be solved by rebooting your router.

If you're having a FiOS home network issue, you should reboot your computer and router.

Testing the router connections

If rebooting your router didn't solve the issue, get troubleshooting tips for your router by selecting the appropriate graphic below.

Verizon MI424WR router
Verizon 9100VM router Verizon 9100EM router
Verizon MI424WRVerizon 9100VM Verizon 9100EM
Figure depicting Actiontec MI424WR router
Figure depicting Actiontec RI408 router
Figure depicting D-Link DI-624 router
Figure depicting D-Link DI-604 router
Actiontec MI424WR Actiontec RI408 D-Link DI-624 D-Link DI-604

Troubleshooting the ONT

Verify that the Optical Network Terminal (ONT) is
receiving power. The ONT is a small Verizon box located on the outside of your home. It has a power cord that goes into your home where it plugs into an existing standard AC outlet.


See also: Internet Connections and Troubleshooting
Privacy SettingsAccept CookiesAccept Cookies Verizon MI424WR routerVerizon 9100VM routerVerizon 9100EM routerVerizon 9100EM routerVerizon 9100VM routerVerizon MI424WR router SolutionDesc2=42259,43066,43989,16116,16115,16117,16111,46401,16112,16117,47523,16237;;SeeAlsoLinks=16302;SolutionDesc1=16305,16235
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios