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Verizon SignIn Alerts


I am having a problem with the sound on my TV Your problem may be caused by the volume settings you have currently set in your Interactive Media Guide. To check the volume settings, complete the following steps:

  1. Press the Menu button on your remote control.

  2. Scroll down and highlight Settings.

  3. Press the right arrow key to view the sub menu and highlight Audio.

  4. Press the right arrow key to highlight Set-Top Box Volume.

  5. Press OK to launch the audio volume control. Press the Up/Down arrow keys to increase or decrease the volume.

  6. Press OK once you reach your desired audio level.

If this doesn’t resolve your audio issue, the problem may be with your TV set, please refer to the User Guide that came with your TV for further assistance.

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Many equipment problems can be fixed in less than
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Make sure your equipment is plugged in and that the power is working in the rest of your house


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