Verizon Support
Customers With Disabilities
Verizon SignIn Alerts


My DVR is authorized but I get a "DVR is not authorized" message

If you know that your DVR is authorized but you are seeing a message indicating that it is not authorized when you try to open the DVR menu, this indicates a problem with the connections to your FiOS TV setup.


Choose one of the following methods to resolve this issue: 


Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios