Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

High Speed Internet

Spam and Outgoing Message FAQs

The Verizon Online Anti-Spam Policy strictly prohibits the use of the Verizon network to send or facilitate spam. Verizon takes preventive measures to reduce the amount of unsolicited email our customers receive and discourage spammers from using our network for spam-related activities. One such measure involves scanning incoming and outgoing email messages. The FAQs below provide information about how and why Verizon uses this technique to reduce spam.


Why does Verizon scan Email messages?
Scanning effectively reduces the amount of inbound spam our customers receive and limits the number of unsolicited messages that may otherwise originate from the Verizon network.


Scanning of both outbound and inbound email is an accepted industry practice that helps reduce overall spam on the Internet and the likelihood that messages sent from the domain will be blocked by other Internet Service Providers.

How does scanning work?
Scanning is an automated filtering process that compares the digital signatures of inbound and outbound email messages against the digital signatures of known spam messages. When a match is found, our filters block the message from being delivered to the intended recipient(s). Other than an automated scan against the spam signatures, the scanning process does not involve reading or accessing the content of any inbound or outbound email messages.

Will Verizon notify me if an email I’ve sent is identified as spam?
Yes. If you send an email that matches the digital signature of a known spam message, Verizon will block the message from being delivered and send you the following notice:

"The message you attempted to send was determined to be spam. Please visit for more information."

What should I do if I receive such a notice from Verizon?
If you believe we erred in identifying one of your outgoing emails as spam, you can send the original message to us at (Please be sure that the above email address is the sole recipient. Do not add other recipients in the "To", "CC" or "BCC" fields, or we will not receive your message. Do not alter the original message by adding or removing comments, text, or attachments.) Within an hour of receiving your report, we will reevaluate the digital signature and, if the message is believed to be legitimate, adjust our spam filters as appropriate. Please note that Verizon won’t notify you about the outcome of our review. Rather, you should try resending the message 30 – 60 minutes after submitting your report to Verizon.

Does Verizon restrict the number of emails I can send?
Yes. Please see Verizon’s Email Policy for information about limitations on sending email from accounts.

Can I opt out of email scanning?
No. Verizon scans the digital signatures of all inbound and outbound email messages to reduce the overall volume of spam on our network

What else can I do to protect my email account from spammers?
Always maintain your computer with the latest anti-virus software. Check your Verizon account periodically for any unauthorized sub-accounts, by logging into My Verizon, click on “Account”, then “Account Overview”. Scroll to the “Internet” section, and click on “Manage Sub-accounts”. If you don't recognize a sub-account that is listed, immediately delete it, and change your account and portal password and account secret question.

To change your account password and secret question, from the “Internet” section listed above, click “Change Internet Password".

To change your portal password and secret question, click the “Account Profile” button above your account number, and click “Edit” below both “Change Password” and “Change Secret Question”.

Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411