If turning your modem off and then back on doesn't solve the problem, use the graphics below to select the model of your modem. Click Modem Lights to use the lights on the front panel of the modem to help diagnose the problem.
Note: Click the modem graphic to display a larger image for easier identification.
See also: Wireless Home Network Troubleshooting
for personalized, convenient support
Many equipment problems can be fixed in less than
Make sure your equipment is plugged in and that the power is working in the rest of your house