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  • How to Use Call Trace Use Call Trace immediately after a call. It will trace the last call you received.
    1. After receiving a call you want to trace, hang up the receiver to end the call.

    2. Pick up the receiver and listen for the dial tone.
      You must trace the call before another call is received.

    3. Press *57 (rotary phones dial 1-1-5-7) and follow the voice-recorded instructions.

    4. Stay on the line and listen for a recording that tells you if Call Trace was activated and if the call was successfully traced.

    5. Once you have successfully traced the required number of calls (differs by area), contact your local law enforcement agency and obtain a complaint number.
    Note You must repeat these steps each time you want to trace a call.

    Taking further action by establishing a case

    Some states require you to trace two or more calls in order to establish a case.
      If you want to establish a case, call the Verizon Unlawful Call Centerr at 1-800-257-2969, Monday - Friday, 8:30 a.m. - 5 p.m. with your complaint number to open a case. If you want to hear a recorded message about how to use Call Trace, call
    877-TRACE4U (1-877-872-2348) at any time. To reach the Verizon Unlawful Call Center please call 1-1-800-257-2969. Their hours of operation are Monday - Friday 08:30 a.m. - 5:00 p.m.

    Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.

    See also: Related Call Trace topics
    Additional Calling Features
    Instructions for FiOS Digital Voice Calling Features
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