Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Home
Verizon SignIn Alerts

Phone

  • Print
  • How to Use Call Trace Use Call Trace immediately after a call. It will trace the last call you received.
    1. After receiving a call you want to trace, hang up the receiver to end the call.


    2. Pick up the receiver and listen for the dial tone.
      You must trace the call before another call is received.


    3. Press *57 (rotary phones dial 1-1-5-7) and follow the voice-recorded instructions.


    4. Stay on the line and listen for a recording that tells you if Call Trace was activated and if the call was successfully traced.


    5. Once you have successfully traced the required number of calls (differs by area), contact your local law enforcement agency and obtain a complaint number.
    Note You must repeat these steps each time you want to trace a call.

    Taking further action by establishing a case

    Some states require you to trace two or more calls in order to establish a case.
      If you want to establish a case, call the Verizon Unlawful Call Centerr at 1-800-257-2969, Monday - Friday, 8:30 a.m. - 5 p.m. with your complaint number to open a case. If you want to hear a recorded message about how to use Call Trace, call
    877-TRACE4U (1-877-872-2348) at any time. To reach the Verizon Unlawful Call Center please call 1-1-800-257-2969. Their hours of operation are Monday - Friday 08:30 a.m. - 5:00 p.m.

    Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.


    See also: Related Call Trace topics
    Additional Calling Features
    Instructions for FiOS Digital Voice Calling Features
    SolutionDesc2=21228;;SolutionTitle2=21228;SeeAlsoLinks=22130,22104,46670
    Verizon SignIn Page

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    My Verizon

    Support Tools

    Watch FiOS

    Trending

    • Visual 411