Verizon Support
Customers With Disabilities
Verizon SignIn Alerts


  • Print
  • How to Use Call Trace Use Call Trace immediately after a call. It will trace the last call you received.
    1. After receiving a call you want to trace, hang up the receiver to end the call.

    2. Pick up the receiver and listen for the dial tone.
      You must trace the call before another call is received.

    3. Press *57 (rotary phones dial 1-1-5-7) and follow the voice-recorded instructions.

    4. Stay on the line and listen for a recording that tells you if Call Trace was activated and if the call was successfully traced.

    5. Once you have successfully traced the required number of calls (differs by area), contact your local law enforcement agency and obtain a complaint number.

    6. Call the Verizon Security Control Center at 1-800-518-5507 and provide the agent with your complaint number.
    Note You must repeat these steps each time you want to trace a call.

    Taking further action by establishing a case

    Some states require you to trace two or more calls in order to establish a case. If you want to establish a case, call the Security Control Center at 1-800-518-5507, Monday - Friday, 8 a.m. - 5 p.m. ET with your complaint number to open a case. If you want to hear a recorded message about how to use Call Trace, call 877-TRACE4U (1-877-872-2348) at any time.

    The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.

    See also: Related Call Trace topics
    Additional Calling Features
    Instructions for FiOS Digital Voice Calling Features
    Verizon SignIn Page

    Sign in


    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house


    My Verizon

    • Check Email
    • Add or Change Plan
    • Suspend My Service
    • Apps


    Watch Fios