Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts


Learn about the latest updates to FiOS TV

Verizon is currently launching an update to the Interactive Media Guide (IMG) for all FiOS TV users nationwide. Depending on where you live, you'll soon have access to the following new features and enhancements.

Multi-Room Digital Video Recorder (DVR)
You can now use your HD Set-Top Box to remotely view programs you record on your DVR.

Do I have to replace my Standard Definition (SD) boxes with High Definition (HD) boxes to use the multi-room feature?
No, you do not need to replace your SD Set-Top Boxes. This enhancement lets you stream DVR content throughout your home, including to remote HD Set-Top Boxes.

Subscription Video On Demand

Do I need to be a subscriber to premium channels to view Video On Demand content from that channel?
Yes, when you come across a premium Video On Demand title that you are interested in, you will first need to subscribe to that premium package before watching the content. Simply follow the onscreen prompts to add a channel for a nominal monthly fee.

FiOS TV Games

Can any Set-Top Box be used to access the new Verizon FiOS TV Games?
No, access to most games will require either a Standard Definition or HD DVR STB or a HD STB. Some games can be played on a standard (non-HD) STB.

Is there a fee associated with playing these games?
Many Verizon FiOS TV Games are free. However, some games will require a fee that varies depending on the type of game. Game prices are clearly displayed on the program information page for each game, and the fee allows access to 24 hours of game play.

How will I know when new games become available?
You can always check what games are available by accessing the Games feature via the Main Menu and viewing the games list. We will also announce the introduction of new games via our customer information web site at

Can I set Parental Controls to prevent children in my household from accessing certain games?
Yes, you can use the Parental Controls settings in the Settings menu to block access to games by rating. These ratings are provided by the Entertainment Software Rating Board (ESRB). Simply go to the Main Menu, select Settings, and select Parental Controls to create or enter your 4-digit PIN and block games by rating.

Information Widgets

What are Widgets?
Widgets are helpful information tools easily accessible from your FiOS TV service. Widgets give you easy one-touch access to useful real-time information such as news, sports, traffic, weather, horoscopes, *community information and What's Hot on FiOS TV.

*Community information is not available in all areas

How do I access Widgets and make them viewable on my TV?
Simply press the Widgets or A button on your remote to launch a small bar across the top or bottom of your TV screen. The currently playing program will be scaled back to accommodate the Widgets bar.

What's Hot on TV and Video On Demand

How do I access the "What's Hot" list via my IMG?
Press the Widgets or A button on your remote to launch the Widgets bar and scroll until you see the What's Hot Widget. This information may also be available on the Main Menu of the IMG, or within individual menu items such as DVR or Search.

Are the What's Hot lists captured by genre, provider, or time of day?
What's Hot lists are generated by time of day, letting you quickly get access to the most popular programs and movies coming up soon. Just access the What's Hot Widget or menu and select a title that interests you to start watching it.

FiOS TV Central - Remote Web

Can I use my computer to set a DVR recording for a Video On Demand program?
Yes, you can use the FiOS TV Central web site to remotely manage your DVR recordings.

Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411