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Customers With Disabilities
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My TV screen has horizontal lines going through it
The TV screen has horizontal lines going through the middle of the screen - usually on one channel. Figure depicting TV with horizontal lines
TV screen with horizontal reception.
Troubleshoot your TV:
  • Check the equipment connections. Vibration from your TV can sometimes loosen wires. Disconnect your equipment (VCR, DVD or set-top box) from the TV and reconnect, making sure each connection is in tight.
  • Check to see if other TVs (connected to different outlets) have horizontal reception. If they do, contact the Verizon Fiber Solutions Center. If only one outlet is experiencing reception issues, check your equipment connections in the back of your TV. Make sure the cables are not loose or disconnected.

See Also: Poor reception issues
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