Respecting our customers. Expecting the same in return.

By: Jeremy Godwin

On today’s Up To Speed, Hans and Krista share retail updates and the latest on hurricane cleanup.

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On today’s episode of Up To Speed Live, Jeremy was joined by Hans from the East Hanover, NJ, store location and Krista Bourne via BlueJeans. They covered the following:

Hurricane update

Jeff Plowman, Network Assurance Director, gave an update on the cleanup and repair work in Louisiana following Hurricane Laura. “This was the fastest and largest deployment of mobile assets that the network team has ever had,” said Jeff. “In all the storms I’ve been involved with, I’ve never seen a reaction like this. It’s a testament to our culture.”

Eyes on the storm

Mark Sudduth, a weather researcher, discussed a crowd-funded project that uses unmanned, weatherproof cameras that connect to our Verizon 4G LTE network to provide live video feeds from dangerous storm sites. These live feeds can be viewed by researchers and the public, all at no cost. “We depend on Verizon,” said Mark. “It’s critical work. Lives are at stake.”

Fighting for racial equality

Thank you to the more than 20,000 V Teamers who participated in Friday’s virtual March on Washington. In addition, 700,000 people have watched our #Next20 interview with “I Have a Dream” co-writer Dr. Clarence Jones. Let’s continue to listen and take action as opportunities arise.

A retail update

Hans gave a shout out to our retail staff who have done so much over the past few months. He also shared that, like so many other retailers, our sales professionals have been subject to an increase in bad behavior from customers. In some cases, this has even involved a threat of physical harm.

Krista added that she appreciates how our team has taken the high road in these situations. She made clear that this behavior from customers is unacceptable and will not be tolerated. She announced new changes with safety in mind, including expanding our curbside pilot program nationwide, introducing “on-demand” appointments and simplifying store signage. In addition, we are proactively closing and temporarily boarding up stores that could be impacted by protests and other events that could cause disruptions in the area.

Have a question?

Hans also took questions from Sylvia Sutton, General Manager in Dallas, TX, and Mario Avilez, Solutions Specialist in West Covina, CA. Keep sending in your questions to

Click here for a transcript of the webcast.

Get the latest information on our Coronavirus Resource Page (Inside Verizon, The Street).

Reminder, tune in to Up To Speed Live tomorrow at 12 PM ET/9 AM PT.

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About the author:

Jeremy Godwin is a member of the Verizon Corporate Communications team and a regular host of Up to Speed. He's the team's resident tech geek and media junkie.

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