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Verizon strives to provide the most up-to-date information to all our customers. Please find some of the most common FAQs. Please see the Accessibility Resource Center for further information.
For our existing consumer wireless customers, Verizon's National Accessibility Customer Service (NACS) has trained staff to provide services and customer support. They can be reached at 888-262-1999, Monday - Saturday, 8 AM - 7 PM and Sunday, 8 AM - 5 PM ET.
For our existing FIOS residential and traditional phone service customers, The Verizon Center for Customers with Disabilities (VCCD) provides services and customer support. They can be reached at 800-974-6006 (Voice or TTY) or 508.251.5301 (Videophone), 8:30 am to 5:00 pm ET, Monday through Friday.
Neither the NACS nor the VCCD can offer support for business accounts.
While Verizon does not offer special discounts, Verizon does offer several plans, programs and pricing that are designed to serve our customers with disabilities, such as Enrolling Customers for Free 411 and Nationwide Messaging Plans (Deaf/Hard of Hearing). Please visit our Resources & Support page to find more information about services and device features available for those customers who require additional resources.
Verizon will provide bills or product and service brochures in alternate media formats to assist our customers upon request. Braille, Large print, Audio CD and mp3 formats are available. If you are interested in receiving bills and/or brochures in one of these formats, mobile customers can contact National Accessibility Customer Service at 888-262-1999, Monday - Saturday, 8 AM - 7 PM and Sunday, 8 AM - 5 PM ET. Home internet and Fios customers can contact the Verizon Center for Customers with Disabilities at 800-974-6006 (Voice or TTY) or 508.251.5301 (Videophone), 8:30 am to 5:00 pm ET, Monday through Friday.
Verizon Wireless offers many hearing-aid compatible devices. All meet the FCC’s 2011 M-rating and T-rating standards, or indicate that they meet the updated 2019 standards. Visit the Hearing page for a detailed list of these devices along with their ratings and links to the product page.
A list of the more common features offered on iOS and Android devices can be found on our Resources & Support page. Please see the specific device product page to see which other features may be available.
These are some of the most popular options available for iOS to help you navigate accessibility:
VoiceOver speaks items aloud as they appear on the screen.
Google Assistant - Find info and get things done by asking it questions and tell it to do things.
Bixby (for Samsung devices) - Configure your device to perform certain actions and work with your favorite apps and services to help you get more things done.
Real-time text (RTT) is a smartphone texting feature that can make it easier to have a live conversation, especially if you have a hearing or speech impairment. When you use RTT, each character is transmitted immediately as you type it. You don't have to write an entire message before you can send it, like when you're texting. RTT eliminates the delay between sending and receiving messages, making it feel like a more natural form of communication than TTY or texting. You can use RTT right on your compatible smartphone, without any additional devices. Visit our RTT resource page for more information on which devices are RTT compatible.
A screen-reader is a software program that assists blind or visually-impaired users by reading aloud the text that is displayed on the computer screen.
A text-to-speech program, on the other hand, is a software application that converts written text into spoken words.
Both screen-readers and text-to-speech programs can be used to improve accessibility for individuals with visual difficulties, but they differ in terms of functionality and features.
When most people think of assistive technology, they picture devices like wheelchairs and walkers. However, assistive technology can actually refer to any type of device or software that helps people with difficulties to perform everyday tasks. This can include anything from dishwashers with special controls for people with limited mobility to text-to-speech software that helps people with visual impairments to read.
In contrast, adaptive technology is specifically designed to be used by people with certain difficulties. This includes modified computer keyboards, adapted door handles, and other devices that help people with physical limitations to live independently. While adaptive technology is a subset of assistive technology, the two terms are often used interchangeably.
Assistive technologies are defined as equipment or a type of product designed to improve or maintain the functional capabilities of people with difficulties. Various assistive technologies are available, including voice recognition software, which enables users to control web services with simple voice commands.
Voice Access for Android lets you control your device with spoken commands. Use your voice to open apps, navigate, and edit text hands-free. It can be downloaded from the Google App store.
Voice Control for Apple devices allows users to use voice commands to direct the phone to perform gestures, interact with screen elements, dictate and edit text, and more. It can be found on iOS devices under Settings > Accessibility > Voice Control.