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Please visit with your child our Verizon Family Privacy Policy for Kids or, for Gizmo users, our Gizmo Privacy Policy for Kids, to help them understand how Verizon Family or Gizmo treats information collected from and about them. If you are managing your Gizmo wearable through GizmoHub, please review the GizmoHub and Gizmo Wearables Privacy Policy.

Verizon Family allows family members to locate each other’s devices and includes parental control tools for parents (Guardians) and other people Guardians allow (Members) to manage and monitor the devices of children, including smartphones, tablets, and wearables like Gizmo watches. Verizon Family also includes Roadside Assistance, Safe Walk (a feature that allows users to easily send their real time device location to their emergency contacts), 24/7 Assist (a professional monitoring service), and Family Line (a Voice over Internet Protocol (VoIP) phone line that can be shared by up to five family members).

Verizon Family’s privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when using Verizon Family services. 

Read Verizon’s Privacy Policy

Information we collect from adults. When you install the Verizon Family app on your smartphone or tablet, if you do not already have a Verizon account you will be asked for your email address and password to create an account to authenticate you. You will also be asked to verify your mobile phone number and you can optionally provide a display name and photo. Verizon Family collects other information from your device(s), including device identifiers, IP address, device type, app version, and application and feature usage. When Guardians designate a line as a Verizon Family child, Guardians are asked to consent to the collection of personal information from the child. To obtain this verifiable parental consent, you may be asked to verify that you are an adult by submitting identification such as a driver’s license or passport. This information is collected solely for this purpose and is then deleted.

Guardians provide information about the child, including the child’s display name and optional photo, phone number and other device information, date of birth, and trusted and emergency contacts. For connected tablets we also collect an email address that is used to provide directions about installing the Verizon Family Companion app on the tablet. For children using compatible Gizmo watches, Verizon Family provides an option to enter medical information to display on the watch when someone presses the SOS button. Verizon Family also collects information about the features and settings that Guardians apply to the child’s device(s), including time and usage restrictions and content filters or, for Gizmo watches, whether media backup, video calling, auto answer or Gizmo Ask & Learn are enabled.

When a Guardian invites other adults to join the Verizon Family account we collect their phone numbers and, in the case of a connected tablet, an e-mail address which is used to provide directions to the user about installing the Verizon Family app. For adults connected to a child using a Gizmo, we collect their relationship to the child to show on the Gizmo’s contact list.

Additional information we collect from Guardians and Members depends on the Verizon Family plan, the devices used, the features enabled and the permissions granted.

Location Sharing. If you allow it, we collect location from your device and, if available, estimated location from the wireless network as well as motion activity information (for example, if you’re walking, running, biking, or in a vehicle). You can choose who to share your location with in your Verizon Family app settings. If you exclusively use a smartwatch with Verizon Family, Guardians on your account can control with whom your smartwatch location is shared. You can always see who you’re sharing your smartwatch location with or turn off location sharing in your watch app’s settings.

Call and Text Activity Monitoring. With your permission, we collect your device’s contact list to enhance the call and text activity information provided about children in the Verizon Family app.

Gizmo Messaging: Verizon Family collects information about the messages you send to and receive from Gizmo watches, including text, audio, and video messages.

Driving Insights. Verizon Family collects device motion activity, location, and device usage data to calculate driving insights and behaviors, such as trip route and distance, top speed, hard braking, rapid acceleration, harsh cornering, potential crash events, and device usage while in a moving vehicle. We use this information to calculate individual trip driving scores and an overall driving score and to send speed alerts. You can turn off Driving Insights in My Profile. Guardians can also designate their child as a passenger.

Safe Walk. If you choose to provide it, Verizon Family collects emergency contact information and requests that Guardians provide an emergency contact(s) for their children using Safe Walk compatible devices. Emergency contacts receive a text message with your real time device location if you initiate a Safe Walk session or an SOS alert during a Safe Walk session, along with the start and end time of the Safe Walk session.

Roadside Assistance. Guardians and Members on the same Verizon Wireless account can use Roadside Assistance, and Guardians can enable it for children. When Roadside Assistance is requested, Verizon Family shares name, phone number, car details, the requested service, and the address provided for service with our Roadside Assistance provider, Signature Motor Club.

24/7 Assist. Guardians and Members on the same Verizon Wireless account can enable 24/7 Assist, a professional monitoring service provided by Viiz Communications (“Viiz”). 24/7 Assist can be used from your mobile device or smartwatch. When enabled, Verizon Family shares with Viiz your name, home address, and emergency contact(s). If used with a smartwatch, 24/7 Assist also includes fall detection. When you have an emergency and use 24/7 Assist, Verizon Family shares your device’s location and, if applicable, information about your fall with Viiz agents who will use this information to assist you. Viiz agents may share this information with your emergency contact(s) or emergency services, and a report of the event will be available to you and your emergency contacts. Viiz is an independent company and Viiz’s Privacy Policy applies when it provides assistance to you.

Family Line. If activated by the Guardian, Verizon Family assigns a VoIP phone line and collects and maintains records of all calls made and received using Family Line, voicemails left on the Family Line, each family member’s address for E-911 purposes and their phone contacts.

Information we collect from devices designated as children (including children under 13). For designated child devices connected to the Verizon network, Verizon Family collects device information, including phone number and the device’s make and model. For Gizmo watches and devices with the Verizon Family Companion app installed, Verizon Family collects additional information from the device, including other device identifiers, IP address, device type, app version, application and feature usage, and wireless network usage.

Additional information we collect depends on the Verizon Family plan, the devices used, the features enabled and the permissions granted.

Location Sharing. Verizon Family collects child device location and shares it with Guardians and others the Guardian allows. The location information includes precise location from Gizmo watches and other devices with the Verizon Family Companion app installed as well as network location for compatible devices on the Verizon network. For some devices, network location is collected and shared even when the Verizon Family Companion app is not installed. Approximate geolocation identifying an area of approximately ⅔ of a mile radius of the child’s Gizmo watch may also be used by our partner Accuweather to provide weather updates if requested by a Gizmo watch that supports weather updates.

Activity Information:

• When the Verizon Family Companion app is installed on a child’s smartphone or tablet, Verizon Family uses the child’s device location and motion activity information to display their real time activity (for example, if they’re walking, running, biking, or in a vehicle).
• If the child uses a Gizmo watch that supports step tracking, Verizon Family will collect the child’s steps taken and display it in the Verizon Family app. Some Gizmo watches allow children to track their own activity, such as how much they ran or biked. This activity monitoring information is stored on the watch only.

Call and Messaging Information: 

• For child smartphones and tablets connected to the Verizon wireless network, Verizon Family collects cellular call and messaging activity, even if the Companion app is not installed. With permission, we also collect the device contact list. 

• For Gizmo watches, Verizon Family collects, depending on the type of Gizmo watch used, audio and video calling information and text messages, including photo and video messages, exchanged between your child and you and between your child and others you allow.

Web and App Activity Monitoring and Content Blocking: We request permission to install the Verizon Family Virtual Private Network (VPN) through which Verizon Family collects information about the child’s website and mobile app usage.

Driving Insights. When Driving Insights is enabled, Verizon Family collects motion and location information to calculate driving insights and behaviors, such as trip route and distance, top speed, hard braking, rapid acceleration, harsh cornering, and potential crash events, and Verizon Family uses this information to calculate individual trip driving scores and to send speed alerts. If the child is not designated as a passenger by the Guardian, we also collect device usage while in a moving vehicle, and use the driving data and device usage data to calculate an overall driving score.

Safe Walk. When a child initiates a Safe Walk session or an SOS alert during a Safe Walk session on a compatible device, their emergency contacts receive a text message with the child’s real time device location, along with the start and end time of the Safe Walk session.

Roadside Assistance. When a child requests service from a device with Roadside Assistance enabled, Verizon Family collects name, phone number, car details, the requested service, and the service address and shares that information with our Roadside Assistance provider, Signature Motor Club.

Gizmo Photos and Videos: If a child uses a Gizmo watch that supports taking photos and videos and media backup is enabled, Verizon Family collects and stores photos and videos taken on the Gizmo device and makes them available to all Guardians in Verizon Family.

Gizmo Ask & Learn: If your child uses a Gizmo watch that supports Gizmo Ask & Learn (a feature that uses generative AI to answer your child’s questions about math, science and history) and you have turned it on, your child’s voice request is transcribed in real time. The text transcription is used to provide the Gizmo Ask & Learn feature and not for any other purpose, including improving any AI model.

Family Line. If activated by the Guardian, Verizon Family assigns a VoIP phone line and collects and maintains records of all calls made and received using Family Line, voicemails left on the Family Line, the child’s address for E-911 purposes and their phone contacts.

E-911. For mobile devices connected to the Verizon wireless network, we collect an E-911 address for emergency response.

How we use information collected. Verizon Family uses the information we collect to deliver, maintain and support Verizon Family services, including for analytics. We also use mobile device information collected from adult devices, including device identifiers, to measure the effectiveness of advertisements for Verizon Family services.

Verizon Family does not collect more information from children’s devices or retain it for longer than is reasonably necessary to provide Verizon Family services. Verizon Family does not enable users of child devices to make their personal information publicly available.

It is our policy to retain records containing personal information only as long as they are needed for operational, legal, tax, audit, investigative, and security purposes and then securely delete or destroy them. Verizon Family keeps location information and Gizmo Ask & Learn requests and responses for up to 60 days. We keep other account information as long as your Verizon Family account is active in the Verizon Family app or until you delete your or your child’s profile. When your Verizon Family account is deactivated or a Verizon Family profile is deleted, we delete all associated Verizon Family account information within 60 days except for records we need for legal, tax, audit, investigative, or security purposes. 

Location information we collect from devices and other information we collect concerning children may be considered sensitive personal information under some state laws. 

We disclose children’s personal information to others on your Verizon Family account and to service providers who work on our behalf. These service providers use personal information disclosed to them only to provide Verizon Family services, including for analytics, and are required to delete the information when it is no longer needed to provide the service. We do not sell information we collect from children as part of this service or information from or about children’s devices or share it for any other purpose, including targeted advertising. 

For Guardians and Members. Depending on the features enabled, you will be asked to provide consent for the collection of certain information from your device(s), including device location. You can choose who you want to share your device location with in your Verizon Family app’s settings. If your line is on the Verizon Wireless network and you consent to location sharing, network location  is used to augment your GPS location or is used when GPS location is not available. You can update your motion activity data and device contacts permissions in your device settings and enable and disable Driving Insights, 24/7 Assist, and Family Line in the Verizon Family app, or delete your Verizon Family profile.

If you use Verizon Family exclusively through a smartwatch, the Guardians on your Verizon Family account control who can view your location. You can always see who you’re sharing your location with or turn off location sharing in your watch app’s settings. You can also delete your Verizon Family profile in your watch app’s settings.

When Guardians add adults outside of their Verizon billing account to Verizon Family as Members, the Guardian can choose whether to connect them to each child. Guardians can also choose what permissions to give adult users, including whether they can view the child’s location, have access to parental controls, or have full control over the child’s profile.

For Children. When Guardians add a child, the Guardian must provide consent for Verizon Family to collect, use, and disclose personal information from the child’s device(s). Guardians can revoke consent for Verizon Family to collect personal information at any time by deleting the child’s profile in the Verizon Family app. Verizon will continue to collect information to provide wireless service to the line. Deletion of the Companion app from compatible devices will stop some information collection from that device, such as GPS location or web and app activity monitoring, but other information collection and disclosure will continue, including for network location and call and messaging activity.

When the Verizon Family Companion app is installed on children’s compatible devices, Verizon Family asks for consent to collect certain information, including precise location, motion activity data, device contacts, and web and app activity monitoring. These permissions can be changed in the child’s device settings. If a child using a smartphone or tablet on the Verizon wireless network changes location sharing permissions in their device settings or if the Verizon Family Companion app is uninstalled, Verizon Family will continue to collect and share estimated network location unless the Guardian removes the Verizon Family child profile in the Verizon Family account.

Depending on their Verizon Family plan and device type, children may be asked to consent to the use of Parental Controls Protection that help prevent the deletion of the Companion app or the VPN, which is used for certain parental controls, like web and app activity monitoring or content filtering.

For Children using Gizmos. Verizon Family gives you additional choices depending on the type of Gizmo wearable that your child uses and the features you choose to activate. For example, you can turn on auto-answer, a feature that allows your call to be automatically answered by the Gizmo watch after ten seconds and that lasts up to 60 seconds. Auto-Answer is not available in school mode, but is available in all other modes when your child is alerted to an incoming call by a ring, a vibration, and/or an indication on the watch screen. For Gizmo watches with video calling, this feature can be turned off under your child’s Verizon Family profile. Guardians can also choose whether to enable media backup, which will make photos and videos taken on the Gizmo watch available to Guardians in the Verizon Family app. If your child uses a Gizmo device compatible with Gizmo Ask & Learn, you can visit the Gizmo profile to turn this feature on and off and to request access to your child’s Ask & Learn requests and the responses provided.

Depending on your Gizmo watch, you can assign between nine and nineteen trusted contacts, and give them permission to communicate with the child by phone and by photo, video, audio and text messaging via the Verizon Family app. If authorized by you, certain trusted contacts can be given additional controls, such as the ability to turn on auto-answer for their calls to your child and to view your child’s location. Only Guardians can add, change or remove trusted contacts.

Guardians may review the personal information collected by Verizon Family from child devices. For more information or assistance with these choices or if you have questions or concerns about our privacy practices, you can contact us at verizonfamily@verizon.com.

You may have additional privacy rights under state privacy laws. You can read more in the full privacy policy or our Health Privacy Notice. To submit a request to access, delete or correct personal information, visit the Verizon Privacy Dashboard Verizon Services page, or your authorized agent can submit a privacy inquiry form to make a request.

For more information or assistance, you can contact us by email at verizonfamily@verizon.com, by phone at (800) 922-0204, or at:

Verizon Privacy Office
1300 I Street, NW, Suite 500 East
Washington, DC 20005

Last Update: March 2026