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Smart Family

Introduction

Smart Family gives parents tools to help monitor device usage and location for lines designated as child lines.

Smart Family allows parents to set time restrictions, trusted contacts, and purchase and usage limits for each device on a parent’s account and allows family members to locate each other's devices. For lines designated as child lines on parents’ accounts, parents can also set content filters and monitor call and text activity, website browsing and app activity, and driving behavior and events.

Smart Family’s privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when parents are using Smart Family services.

Read Verizon’s Privacy Policy

Information Smart Family collects and how it is used.

Information Smart Family collects from parents. Smart Family collects information when parents set up Smart Family services, including content filters, trusted contacts, time restrictions, and purchase and usage restrictions parents choose for lines on parents’ accounts and the name and age of users for lines designated as child lines. We also collect information when parents use Smart Family services, including approximate device location from the wireless network. When parents download and use the Smart Family parent app, we may also collect identifiers and precise geolocation from the parent’s device. 

Information Smart Family collects from lines designated as child lines (including children under 13). We collect approximate location from the wireless network for devices that parents identify as a child line in the Smart Family parent app. When parents download the Smart Family companion app on a child’s device, we may also collect device identifiers, information from the contact list, the list of installed applications and app activity, precise geolocation and motion activity including driving data described below. When parents set up the Smart Family Virtual Private Network (VPN) on a device designated as the child line, we may also collect information about websites and apps launched on that device. When parents set up content filtering on a child line, the Smart Family companion app will access the device’s IP address and the websites and apps requested by the companion device. 

When parents set up driving activity monitoring on a child line, parents may designate a child as a driver or passenger and we will collect driving data, such as trip route and distance, top speed, braking, accelerating, cornering, and potential crash events. If parents designate a child as a driver, in addition to the driving data described above, we will also collect device usage while in a moving vehicle, and use driving data to calculate a driving score. 

We use the information we collect to deliver, maintain and support Smart Family services and for analytics.

We do not collect more information from designated child lines than is reasonably necessary to render Smart Family services. Smart Family does not enable users of child line devices to make their personal information publicly available.
 

Information we share.

We share personal information with vendors who work on our behalf. These vendors may use personal information shared with them only for purposes related to providing Smart Family services to parents and families.

Parent choices and controls.

When setting up Smart Family services, parents are asked to provide consent for the Smart Family app to collect device identifiers, geolocation, contact lists, the list of installed applications, web browsing and app activity from designated child lines. Parents who choose to turn on driving activity monitoring are also asked to provide consent for the Smart Family app to collect location data, device motion sensor data and phone usage data for purposes of providing trip details and crash detection. Parents may revoke consent at any time.

Driving activity monitoring can be turned off from the settings menu inside the companion app on the child’s device.

Precise geolocation permissions can be revoked in the device location settings on the child’s device. Parents can also prevent Smart Family from collecting  information about the child device’s  contact list, list of installed applications and app activity using the device settings for the Smart Family app. 

When the VPN is uninstalled from the child’s device, some web browsing and app activity monitoring services are disabled, but screen time information may still be collected if the child device uses an Android operating system and the Android device settings permit it. Parents can disable web and app activity, and screen time monitoring by Smart Family  by uninstalling the Smart Family Companion app from the child’s device.

If consent is revoked, Smart Family precise device geolocation and web and app and driving activity monitoring services will not be available within Smart Family for those child lines, although approximate device location from the wireless network will continue to be available. Parents may also review the device identifier, geolocation, list of installed applications, web browsing and app activity, contact list and driving data that has been collected from designated child lines. For more information or assistance with these choices, you can contact us at verizonsmartfamily@verizonwireless.com

Parents may choose to share device location with each other or with all Smart Family members. Parents can view or change their location sharing choices in the Smart Family app or in My Verizon.

Last Update: October, 2021