Verizon Care Smart watch

2.4 out of 5 rating

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$4.99/mo

4 GB

Monthly payments shown are for customers who qualify to pay $0 Down, $4.99/mo for 30 months; 0% APR. Retail price: $149.99. One-time activation fee of $35.

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Care Smart watch is an easy-to-use smartwatch designed for seniors. With features like streamlined calling and texting, text-to-speech, reminder settings, and one-button emergency contact calling,1 this device helps seniors stay connected and puts family members' minds at ease. Using the Care Smart app2 caregivers can add up to 10 trusted contacts3 as well as manage useful things like medication reminders and location alerts. A large easy-to-read display, simple navigation and pre-set text replies make Care Smart a trusted, everyday companion that seniors and caregivers can rely on. Stay connected with your loved ones with the Care Smart watch and Verizon, America's most awarded network.

CA residents: see the California Proposition 65 WARNING

Reviews

2.4 out of 5 rating

2.4/5

28 reviews

36%

of reviewers recommend this product.

Perfect for my 11 year old!

4 out of 5 rating

Charlie22 · 4 days ago

Yes, I'd recommend this product.

We bought this for my 11 year old a year ago so he has communication while at his sports events, practices, etc. We couldn’t be happier with this product. He can call us anytime, send us any of the preselected text messages, or an audio message if needed. For example, if practice ends early or he needs to be picked up from school it’s an easy push of a text. We can see where he is with the gps and where he’s been. We set reminders on it for waking up for school, when to leave for the bus, homework time, etc. It’s perfect for the simple communication needed without the internet access and sending/receiving pictures. The voice on either end comes through very clear. It’s extremely easy for him to use. The only thing that could be better is the app could be more ergonomic.

Good until they did an update

5 out of 5 rating

Amye0309 · 2 months ago

Yes, I'd recommend this product.

Purchased for my uncle who has dementia to track him and to be able to get a hold of him. For the most part it works reasonably well tracking features can be a little tricky at times as it doesn't always load quickly. However after one of the updates it now doesn't allow me to turn quiet mode off from the app which can be problematic if I am trying to reach him and he has put it in quiet mode.

1. Only one designated emergency contact can be called, which must be created during setup.
2. Data usage applies for app download and use.
3. Numbers must be registered through the Care Smart App. Care Smart watch permits up to nine contacts in addition to the primary registered caregiver.
4. Dependent on carrier coverage. Device must be turned on. Consent to location tracking is required during pairing; the watch will receive notifications about location tracking 24 hours after pairing is complete, and at 30-day intervals thereafter. These notifications let wearers know that their location is being shared with their Trusted Contacts. Verizon makes no representations or warranties about the availability or accuracy of the GPS or about the accuracy or completeness of any map data or other information.

Design

depth

0.60 in

Colors

Black or Purple

weight

2.5 oz.

Display

AMOLED 1.3”, 240 x 240

Network

SAR

0.857W/Kg

Network

4G LTE B13, WCDMA B5

Battery

Battery

510mAh

Performance

Processor

Qualcomm MSM8909W

Storage

512MB (RAM) + 4GB (ROM)

SKU#

SKU#

QTAX53SEB

What's in the box

  • Care Smart
  • Charger

1. Only one designated emergency contact can be called, which must be created during setup.
2. Data usage applies for app download and use.
3. Numbers must be registered through the Care Smart App. Care Smart watch permits up to nine contacts in addition to the primary registered caregiver.
4. Dependent on carrier coverage. Device must be turned on. Consent to location tracking is required during pairing; the watch will receive notifications about location tracking 24 hours after pairing is complete, and at 30-day intervals thereafter. These notifications let wearers know that their location is being shared with their Trusted Contacts. Verizon makes no representations or warranties about the availability or accuracy of the GPS or about the accuracy or completeness of any map data or other information.

2.4 out of 5 rating

2.4/5

28 reviews

36%

of reviewers recommend this product.

5 out of 5 rating
5 reviews
4 out of 5 rating
3 reviews
3 out of 5 rating
2 reviews
2 out of 5 rating
7 reviews
1 out of 5 rating
11 reviews

Perfect for my 11 year old!

4 out of 5 rating

Charlie22 · 4 days ago

Yes, I'd recommend this product.

We bought this for my 11 year old a year ago so he has communication while at his sports events, practices, etc. We couldn’t be happier with this product. He can call us anytime, send us any of the preselected text messages, or an audio message if needed. For example, if practice ends early or he needs to be picked up from school it’s an easy push of a text. We can see where he is with the gps and where he’s been. We set reminders on it for waking up for school, when to leave for the bus, homework time, etc. It’s perfect for the simple communication needed without the internet access and sending/receiving pictures. The voice on either end comes through very clear. It’s extremely easy for him to use. The only thing that could be better is the app could be more ergonomic.

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Good until they did an update

5 out of 5 rating

Amye0309 · 2 months ago

Yes, I'd recommend this product.

Purchased for my uncle who has dementia to track him and to be able to get a hold of him. For the most part it works reasonably well tracking features can be a little tricky at times as it doesn't always load quickly. However after one of the updates it now doesn't allow me to turn quiet mode off from the app which can be problematic if I am trying to reach him and he has put it in quiet mode.

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Great watch

3 out of 5 rating

Michele · 2 months ago

This is a great watch for the in between teens, however, since the update done to the watches in not real happy. When you are sending a message there is no cursor now so if you make a mistake you have to erase the whole message to correct it. Add your texting the screen doesn't move some you are more or less typing blind. Also, the GPS doesn't automatically update any more also, the satellite picture does not allow to get close like you used to be able too. Please take this update away

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Not for those with low vision

2 out of 5 rating

Deb71 · 3 months ago

this is probably great for seniors who are computer and touchscreen savvy. My mom has low vision and device skills. She cannot see or use the touch screen. So returning watch. Will have to try another type of device.

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Don’t Bother

1 out of 5 rating

Erica J · 3 months ago

Bought this for my daughter who felt the gizmo was for babies. The GPS works about 5% of the time after you manually attempt to find the location. The text feature is a joke. The phone works if you have service, but it doesn’t have any if you’re near a tree, inside a building, or at the bottom of a hill. It’s better than nothing, but I would keep looking for a better, reliable product.

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I want to love this

2 out of 5 rating

Carol · 3 months ago

Yes, I'd recommend this product.

I got this for my 80yr old dad who has dementia. It is extremely basic unlike a sports tracker type which may be better for some seniors. It was easy to set up, added my sis and husband to contacts and they each got a link to download the app & create their own log in. They get the alerts too. This is good because I don't get alerts on my phone. I've gone through all the settings and all the alerts are allowed. I set up a location alert and discovered the GPS tracking is not accurate. Slow to send out alerts when he leaves the location. Battery lasts maybe 2 days so if he goes missing I hope to find him quick or that he takes off soon after charging. I think this is ridiculous considering how long average smart watch batteries last with tons more features. Watch doesn't have wi-fi so not sure why it can't last longer. Recommendation is to charge it every night. Not always alerted that battery is low either. The touch to wake up the watch feature doesn't work so he thinks the watch is turned off all the time. For as big as the watch is, the actual screen is quite small and there is no way to increase font or icon sizes. There is a lot of potential here for this to become a great watch for caregivers to track loved ones but so far it is falling quite short. I would recommend it only because there's not a lot of options out there.

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Very DIfficult to Set Up

1 out of 5 rating

Marilynx · 3 months ago

Purchased this so that if my husband falls, he can call me, based on numerous positive reviews. First of all, no written directions? "Just DL the app, and it will do everything!" Actually, no. The slip of paper that was on was in 3 pt type or smaller. I have good eyesight and could barely read it. All my husband could see was a blur. It would not pair with my husband's phone. It would not let me set up a link to my phone as a trusted user. And even the Level 2 tech support was not able to help. What should have taken five to ten minutes was unresolved at the end of an hour and 15 minutes and two tech coaches. So I'm going to pack this up and return it. It's useless for my senior husband. I made the error of assuming that a Verizon product would work well. It doesn't.

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Didn't work the first time we needed it

1 out of 5 rating

Megz · 4 months ago

The fire alarms started going off in my mom's apartment complex so she tried to use the watch to call me so I could come help her out of the building. She has parkinson's and freezes a lot especially under pressure. Thankfully I only live a couple miles away and can get to her really quick. The watch kept dropping the call after only a few seconds. I tried to get on the app to text her that I was on my way and the app wouldnt open. Thankfully it was a false alarm and now we know we can't rely on the watch in any way.

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did not have a previous smart watch - changed from iPhone

1 out of 5 rating

jkho · 4 months ago

terrible choice - battery 23 hrs, does not track, left my wife as if she was 15 miles away but at home. Telephone help took almost an hour and then disconnected me without warning.

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Not very pleased with the product

1 out of 5 rating

Mike · 4 months ago

The watch seams fine but the software app downloaded on to my iPhone does not work as advertised. The ability to track the watch or set up a Geo fence is not recommended. It is a poor effort on Verizon should rethink.

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Frequently asked questions

klklApr 2, 2021

what kind of cellular network does this work on. 4G? cdma? etc.. Thank you

Verizon Customer Support - 7 months

@klkl , This watch works on 4G LTE only. It is not CDMA compatible. - Russell

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sksdfApr 2, 2021

How long is the battery life. Particularly if you don't use the watch to make many calls. Also how long to fully charge from completely dead. Thank you

Verizon Customer Support - 7 months

We recommend referring to the link below to view our Verizon Wireless Contact Us page on our website to view all of the ways you can reach out to Verizon Wireless Support so that we can assist with your question further. http://spr.ly/6426H4On4 - Brett

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ErnestApr 0, 2021

Does it have fall detection

Verizon Customer Support - 7 months

@Ernest , The Verizon Care Smart Watch does not have "fall detection" as a feature. It has an emergency call button, but not a fall detector. - Russell

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Mike HApr 2, 2021

Does this watch have a fall alert that will call your emergency contact automatically if you fall and don’t respond?

Verizon Customer Support - 7 months

It does not have the fall alert on the watch. Care Smart makes it easy for seniors to call for help. Simply hold down the arrow button on the front of the watch for 4 seconds and the watch will call the one preset contact. - Kevin

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SharonMar 4, 2021

If I wanted to use this as a barn phone, what does pairing with my smartphone actually mean?

Verizon Customer Support - 8 months

We offer connected device plans for non-phone devices such as smartwatches, tablets, hotspots and Jetpacks, laptops and more which give you the freedom to move around untethered from your smartphone and Wi-Fi networks: https://www.verizon.com/support/connected-device-plan-faqs/#what - Ayani

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HaleyMar 5, 2021

Does it have fall detection

Verizon Customer Support - 9 months

The Verizon Care Smartwatch does not offer fall detection. Learn more about the key features here https://www.verizon.com/support/verizon-care-smart/

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ChanonJan 1, 2021

What size replacement band will work with this watch? 18mm, 20mm or 22mm?

Verizon Customer Support - 10 months

140 and 180 millimeters wide.

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ChanonJan 1, 2021

What size replacement band will work with this watch? 18mm, 20mm or 22mm?

CBridges - 10 months

After trying (with no luck) to get an answer from Verizon chat and ordering various sizes from Amazon, I found that a 20mm watch band will work.

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Verizon Customer Support - 10 months

That's a good question. What is the make and model of the watch?

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ChanonJan 1, 2021

What size replacement band will work with this watch? 18mm, 20mm or 22mm?

cmeblockJan 3, 2021

Does this device have a Fall Detection Feature?

Verizon Customer Support - 10 months

For more information about this device, please call 800-922-0204.

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