Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $540 when you bring your phone. OR get iPhone 14 Plus, on us for a limited time. With select Unlimited plans. Online only. Buy now   |  Offer Details
end of navigation menu

Customer Proprietary Network Information (CPNI) for Corporate Customers

Frequently Asked Questions

Q1. What is CPNI?

A. Customer Proprietary Network Information (CPNI) is information created by virtue of the relationship between a carrier and a customer, including the quantity, technical configuration, type, destination, location, and amount of use of a customer's telecommunications services purchased (including specific calls a customer makes and receives) and related local and toll billing information. It does not include published information such as one's name, address or telephone number.

Q2. Why does Verizon Wireless need my consent?

A. Verizon Wireless needs to share your CPNI with our affiliates, agents and parent companies in order to better provide to you the full range of the Verizon Companies' communications related products and services. The Federal Communications Commission requires that we obtain your consent to do so.

Q3. If I give my consent, what can Verizon Wireless do with my information?

A. With your consent, Verizon Wireless will be able to share your CPNI with our affiliates, agents and parent companies. Sharing such information will enable us to collaborate on how to better serve your telecommunications needs.

Q4. How am I affected if I decide not to provide my consent?

A. The inability to share your CPNI may make it more difficult for Verizon Wireless to work with our affiliates to offer you new communications-related products and services in the future. However, your decision to disallow the sharing of CPNI will not affect the services that you currently obtain from the Verizon companies.