JBL Endurance Peak II

Answer from Customer Support25 days

Our JBL Endurance Peak II doesn't have a noise-canceling feature. You might want to check our JBL Tune 230NC TWS, JBL Live Pro+ TWS, or JBL Club Pro+ TWS which has this feature.

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Answer from Customer Support1 month

The touch controls of our JBL Endurance Peak II can't be disabled or locked.

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Answer from Customer Support1 month

Thank you for bringing this to our attention. The right earbud is in pairing mode when the light indicator is flashing red and Blue. You may try a factory reset. First, remove or forget the earbuds from the list of paired Bluetooth devices. Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores your earbuds in default settings.

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Answer from Customer Support1 month

Yes, for the price and availability of our JBL Endurance Peak II case, you can contact our customer support service via our official website or toll-free hotline.

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Answer from Customer Support2 months

Yes. Our JBL Endurance Peak II has an IPX 7 rating, which means waterproof. Although it's waterproof, the flow of water from the shower may trigger unintended controls on the touch controls of the earbuds, as they're sensitive. If the earbuds have been exposed to water, ensure to dry them off before charging them to prevent possible damage.

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Answer from Customer Support2 months

Thank you for bringing this to our attention. You may try to reconnect the L and R earbuds by tapping the touch control thrice. This will reconnect both earbuds. Once both earbuds are connected, you may now connect them to the source device by pressing the touch control for 5 secs. If the problem still persists, please contact our customer support via our official website or toll-free number.

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Answer from Customer Support2 months

The LED indicator light of our JBL Endurance Peak II will power off once the the device is not in used. You may try to perform a factory reset by placing both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

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Answer from Customer Support3 months

Our JBL Endurance Peak II has a rating of IPX7 which means that it is waterproof but it is not recommended for swimming since Bluetooth signal doesn't pass through water. We suggest the JBL Endurance Dive for swimming activities as it has an MP3 Function where you can copy music files into it.

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Answer from Customer Support3 months

Our JBL Endurance Peak II isn't Qi-compatible for wireless charging. It can only charge by placing both earbuds inside the charging case.

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Answer from Customer Support4 months

Our JBL Endurance Peak II does not have the Multi-point feature, however the JBL Endurance Peak II do support Fast Pair (android 6.0+). If the Multi-point feature is important to you, then we recommend looking at the JBL Reflect Mini NC or the JBL Reflect Flow Pro.

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