JBL Quantum 100 Wired Over-Ear Gaming Headset

Answer from Customer Support12 days

Yes. We recommend using a TRRS cable, which includes a microphone channel and should work as an audio extension cable for our JBL Quantum 100.

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Answer from Customer Support8 months

The part number of our JBL Quantum 100 Microphone is 212-00Q100205. To place an order, please reach out to our Customer Support team at: (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

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Answer from Customer Support1 year

Thanks for your question. Yes, you can purchase the microphone of our JBL Quantum 100 by reaching out to our Customer Support at (877) 871-6755 from Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET) to Sat-Sun: 9:00 a.m. - 5:00 p.m. (ET). The part number is (212-00Q100201) costs $23.28 before tax and shipping fee.

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Answer from Customer Support1 year

Our JBL Quantum 100 does not have a battery and does not require charging as these are passive headphones. Simply plug the 3.5mm cable to a compatible port and your JBL Quantum 100 is ready for use.

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Answer from Jem at Customer Support1 year

We would like to get more information to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/

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Answer from Leon at Customer Service1 year

We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Quantum 100: 1. Try to unplug the removable mic and make sure to plug it securely into the headphones. 2. Check the mic settings of the app/software/game. 3. Try using a different source ex. (phone, tablet, console, PC) to check if you'll experience the same problem using a different device. If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#contact

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Answer from Ray at Customer Support2 years

This isn't the experience we wanted our customers to have with our products. We'd like to work with you directly to try some steps with your Quantum 100. Please reach out to our Customer Support. https://support.jbl.com/us/en/customer-service/

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Answer from Jem at Customer Support2 years

We would like to get more information to help you out, please contact us so we can assist you: https://eu.jbl.com/support-contact.html

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Answer from Mario at Customer service2 years

The volume button and the mute button is not on the cord, but on the headphones itself.

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Answer from Mario at Customer service2 years

Our JBL Quantum 100 and 200 don't have Quantum Surround. The surround would be created by your Windows Sonic Spatial Sound which needs to be enabled in your computer.

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