JBL Quantum 800 Wireless Over-Ear Gaming Headset with Noise Cancellation

Color

Black

Price

$199.99

$16.67/mo with 12 months financing exclusively with Verizon Visa® Card.

Quantity

This item is out of stock.

Free returns within 45 days.

Overview

Take your gaming audio experience to the next level with the Quantum 800 Wired Over-Ear Gaming Headset. This lightweight, ventilated headband with memory foam ear cushions is comfortable to wear through hours of competitive gaming. JBL QuantumSOUND Signature provides an immersive audio experience, from the softest footsteps to the loudest explosions.

Stay fully engaged.
Active Noise Cancelling is designed for gaming environments. Stay focused on your gameplay without any unwanted background sounds.

Stay in the loop.
The wireless setup means you can run for a snack or get a drink while staying in touch with your teammates. And with up to 14 hours of battery life , you can get in hours of game time without worrying about charging your headphones.

High-quality surround sound.
JBL QuantumSURROUND™ puts you in the middle of all the action. Combined with DTS headphone: X v2.0, create personalized surround sound to make the most out of every gaming session.

Rally the troops.
The voice focus boom microphone features echo cancellation so every command is crystal clear. It also features a 2-way mute possibility.

Stay in contact.
This headset is DISCORD certified and compatible with TeamSpeak, Skype and other services. And the built-in Game-Chat Balance Dial ensures you can always hear the rest of your team over the sounds of the game.

Built for your favorite platforms.
Have high-quality sound, no matter where you play. This gaming headset is compatible with PC gaming, Xbox, PlayStation, Nintendo Switch, Mobile, Mac and VR.

User-friendly software.
The included QuantumENGINE PC software allows you to personalize your headset. Specialize your surround sound settings, create separate user profiles, and adjust the equalizer, all from this easy-to-use software.

Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.

CA residents: see the

Reviews

3.5

74 reviews

72% of reviewers recommend this product.

Problematic volume issues

SB 2020 . 5 months ago

After a couple of months, the headset volume randomly change from too soft to too loud. If I touch, not adjust the volume button, the sound returns to target levels. This issue constantly occurs throught use. There is no solution found within the formums. I can not recommend this product in its current state. Once addressed, I will change my rating accordingly.

Customer Support - 5 months ago

Thanks for your feedback. We're here to help with your JBL Quantum 800. To isolate the problem, please try uninstalling the Quantum Engine software and test the headphones without it. Additionally, attempt to use alternative connection methods: connect via the 3.5mm aux cable, use the USB dongle, or pair and connect through Bluetooth. These steps will help determine if the issue is software-related or specific to a particular connection type. If these steps don't work, for further assistance, please contact us.

jbl.com Originally posted on jbl.com

Too much money for a bad item

Bob2732 . 11 months ago

You can not recharge your headphones while having them turned on. Bluetooth connection issues when being right next to the pc (receiver). Random bugs that come with the QuantumEngine, like example music not playing from one desktop app but other sounds work. Started random crackling noise. One of the worst headphones i have ever had, never would recommend. They are only 13 months old.

Customer Support - 11 months ago

We appreciate you taking the time to provide us with your feedback. We recommend keeping away from sources of radio interference such as microwaves or wireless routers. You may experience obvious sound quality degradation when using the headset near a USB 3.0-enabled device. This is not a malfunction. Use an extension USB dock instead to keep the dongle as far from the USB 3.0 port as possible. You may also try to adjust the volume on your PC, Mac, or gaming console device. We would like to know more about the issue you are experiencing and isolate it. Please contact our customer support for further assistance.

jbl.com Originally posted on jbl.com

Specs

Features

JBL QuantumSURROUND and DTS headphone X v2.0
JBL QuantumSOUND Signature
Dual wireless-equipped
Up to 14 hours of battery life*
Lightweight, ventilated headband
Active Noise Cancelling
Voice focus boom mic
DISCORD certified compatible with other chat services
Compatible with most gaming platforms
User-friendly JBL QuantumENGINE software suite

Specs

Weight: 410 g.
Driver size: 50mm dynamic drivers
Driver sensitivity at 1kHz/1mW: 95dB SPL
Dynamic frequency response range: 20Hz – 20kHz
Maximum input power: 30mW
Impedance: 32 ohm
Microphone frequency response: 100Hz – 10kHz
Microphone sensitivity at 1kH/Pa: -40dBV
Bluetooth version: V5.0
Battery type: Li-ion battery (3.7V/1300mAh)
Charging time: 2 hours from empty
Microphone pickup pattern: Unidirectional

SKU#

JBLQUANTUM800BLKAM

What's in the box

JBL Quantum 800 Wireless Over-Ear Gaming Headset with Noise Cancellation
USB charging cable
3.5mm audio cable
USB wireless dongle
Windshield foam for microphone
Quick start guide
Warranty card
Safety sheet

Reviews

JBL Quantum 800 Wireless Over-Ear Gaming Headset with Noise Cancellation Reviews

3.5

74 reviews

72% of reviewers recommend this product.

Sort by

Problematic volume issues

SB 2020 . 5 months ago

Customer Support - 5 months ago

jbl.com Originally posted on jbl.com

Too much money for a bad item

Bob2732 . 11 months ago

Customer Support - 11 months ago

jbl.com Originally posted on jbl.com

If only the battery lasted longer

Hayabusa88 . 1 year ago

The audio is crisp and while playing warzone 2.0 or rainbow six siege its my favorite of all time i use them daily and they work like a charm, the only downfall is the bsttery. The battery doesn’t last long as 14 hours. I stream and go online around 4 or 5pm and around 10 or 11pm my headset is already notifying me that its gonna die, yet the battery last for about 8 hours total wireless with dongle on playstation 4 and with the RGB Lighting on. If only the battery really last 14 hours. I would of given it a 5 star out of 5. That’s why i decided to give 4. But yes even the people that hear my voice say its very very clear. No lag etc.

jbl.com Originally posted on jbl.com

CHAN THE MAN . 2 years ago

Best sound ever recommending on buying these products thanks jbl

jbl.com Originally posted on jbl.com

Sound Great, fall apart quickly

Conjons7 . 2 years ago

I loved these headphones for about 6 months. Then they just started falling apart. They still sound fine, but cosmetically and functionally, they're terrible. I tried getting in touch with customer support about a warranty. But they would not help me.

Customer Support - 2 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear about what happened to your JBL Quantum 800. We'll reach out to you through your email so we could help you further.

jbl.com Originally posted on jbl.com

WIRELESS DOESNT WORK FOR XBOX

Cash19 . 2 years ago

They need to state it doesn’t work wirelessly for Xbox. I had to dig into multiple Reddit threads to find this out..

Customer Support - 2 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Quantum 800 didn't meet your expectations about the connection type with your Xbox. We'll make sure to submit your feedback to the appropriate department.

jbl.com Originally posted on jbl.com

Great headset unfortunately defective

Rolando . 2 years ago

Yes, I'd recommend this product.

I purchased this headset for gaming unfortunately it was received damaged. I got another one because I really liked it and that one was not working properly either and it came with different usb cables like if it was refurbished or something. Decided to just return back both items. Great headset though.

Great headphones

Slickpapi . 2 years ago

Great headphones, wish I could customize color and hear myself talk. Also you cannot charge and use. Other than that I LOVE THEM. I use them everyday day. Sound is so clear

jbl.com Originally posted on jbl.com

NotoriousGLU . 3 years ago

I am on my second set and it falls apart just like first one did. The issue is with padding for your head. For no reason it just detaches from rest of the headphones. I mean I have a lot of JBL headphones and accessories at home. Gaming headphones should outlast almost everything else because they are being used almost every day for few hours. Very disappointed with JBL. I will be moving to a different manufacturer with all of my headphone, sound bar etc needs.

Customer Support - 3 years ago

We appreciate the feedback you've provided us. This isn't the experience that we want you to have with our JBL Quantum 800. Our products have a one-year limited warranty. Please reach out to our Customer Support team to check your options here: https://bit.ly/3qmZj7Z

jbl.com Originally posted on jbl.com

easy setting up

Stacatto . 3 years ago

Yes, I'd recommend this product.

I've not been able to use it as much as I thought I would, but I do like it ...

jbl.com Originally posted on jbl.com

FAQs

JBL Quantum 800 Wireless Over-Ear Gaming Headset with Noise Cancellation FAQs

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Alex_124 . Dec 25, 2023

Replacement parts

Answer from Customer Support11 months

Thanks for reaching out. For pricing and availability of our JBL Quantum 800 parts, please contact our customer support at (877) 871-6755.

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caitcro . Feb 24, 2022

Is the mic noise cancelling?

Answer from Customer Support2 years

Thanks for your question. Our JBL Quantum 800 has Active Noise-canceling, which allows you to reduce unwanted background noise.

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SeeJayC . Dec 7, 2021

Can I simultaneously connect to a Mac wirelessly for Discord and an Xbox Series X or PlayStation 5 through 3.5mm or wirelessly for game audio?

Answer from Customer Support3 years

Only one device at a time can connect to our JBL Quantum 800 wirelessly. You could connect one device through Bluetooth and connect the 3.5mm jack at the same time and the device that is connected through the audio cable will take priority.

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Jonnyboy918r . Dec 4, 2021

What is the range of it frome the place its pluged into ?

Answer from Customer Support3 years

Thank you for your interest in our products. The wireless dongle of our JBL Quantum 800 is 2.4G wifi so it will have a similar range to a typical home wifi router. Within a home with walls, you will likely have a range of up to 30-50 feet. In an open area, you should expect a range of 50 ft or more. This is all dependent on the area and physical interference like walls and floors, just like any wifi system.

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Karkland . Dec 3, 2021

Do these work with an Xbox Series S? I used these with a PS4 Pro (no problems) but neither the usb dongle or the 3.5mm seem to work with it.

Answer from Customer Support3 years

Thanks for reaching out. The JBL Quantum 800 headset is compatible via a 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac, and VR. You can use the 2.4GHz wireless connection with PC, PlayStation, Mac, and VR. All JBL Quantum headset models work only through a 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth.

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Mquintela . Nov 21, 2021

I’d it Xbox one compatible?

Answer from Customer Support3 years

Thanks for reaching out. All JBL Quantum headset models work only through a 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. Please visit our website to get more information about this product. https://bit.ly/3nGUl48

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Bonesa7x . Aug 25, 2021

Can u use this for ps5

Answer from Mario at Customer service3 years

Yes. Our JBL Quantum 800 works with the PS5 wirelessly. Please note that the chat/game volume may not work as it is designed for the USB connection.

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jordan1227 . Jul 12, 2021

how can i purchase a new dongle if mine gets lost?

Answer from Ray at Customer Support3 years

The Part# for the USB Dongle of the JBL Quantum 800 is 63.GW035.0005A. You may purchase this unit directly from us using this link. https://bit.ly/3mqvyxZ

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Bowen_ . Jun 22, 2021

Are these compatible with ps5 via dongle? My game chat never works but I can use it for party chat.

Answer from Mario at Customer service3 years

Our JBL Quantum 800 works with the PS5 wirelessly. Please note that the chat/game volume may not work as it is designed for the USB connection.

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LaJung991 . Jun 17, 2021

Cam the wireless model be used with a Playstation 4?

Answer from Mario at Customer service3 years

Our Quantum 800 headsets are designed to be connected via a 2.4Ghz dongle for PS4 if you're planning on going wireless.

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