JBL Tour Pro 2 True Wireless Noise Cancelling Earbuds

Thanks for your inquiry. The warning sound that is triggered when the battery level drops to 25% cannot be turned off, as it indicates that the earbuds is low in battery, and you can use it minimally or recharge it before using it again.

Thanks for your inquiry. Our JBL Tour Pro 2 ear tips are made of silicon. If you need more help, please contact our customer support.

Thanks for your question. Our JBL Tour Pro 2 features multipoint connection technology which means the headphones can be connected to two different devices simultaneously, such as your smartphone and tablet. With a multipoint connection, you can easily switch between the two connected devices to take calls or listen to audio without having to manually disconnect and reconnect each time. This convenient feature allows for a seamless transition between your devices. If you need further assistance, please contact our customer support.

Thanks for your inquiry. To turn off the earbuds without putting back to its charging case, press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, you can press and hold one of the buttons to just turn off the left or right earbud if you want. You can also use the Auto-off feature via the JBL Headphone app.

The JBL Tour Pro 2 True Wireless Noise Cancelling Earbuds are not waterproof. To learn more, click here and see the Specs tab: https://www.verizon.com/products/jbl-tour-pro-2-true-wireless-noise-cancelling-earbuds/

Thanks for reaching out. You can control the earbud's settings, manage calls and playback, control your audio setting and battery level, and set your alarm without taking out your phone through the screen of the charging case of our JBL Tour Pro 2. It doesn't have an aux port to plug a 3.5mm audio cable.

Our JBL Tour Pro 2 has a feature that lets you track missing or lost earbuds using the "Find my Buds" feature in the JBL Headphones App. Tap the left or right earbud to locate it and it will start beeping. As long as the distance is at least 8 meters and is only operated via Bluetooth connection and not via GPS. If you need more help, please contact our customer support.

Thanks for reaching out. The time in the case of our JBL Tour Pro 2 is unalterable. If you need more help, please contact our customer support.

We hear you. This is not the experience that we want you to have. We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact JBL Customer Support so we can assist you.