OtterBox Premium Fast Charge Cable, 1M - Lightning to USB-C

OtterBox Customer Support - 1 year ago

Hi there!

We're sorry to hear about your troubles with your OtterBox cables! We greatly appreciate your feedback, and we'll be sure to let our engineers know about your odd experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with some replacement cables. Give us a call at 1-855-688-7269, and we can get your claim started.

Best,
OtterBox Customer Service Team

OtterBox Customer Support - 1 year ago

Hey, Bob!

We're sorry to hear about your troubles with your Lightning to USB-C cable! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. Keep in mind, our charging cables will always perform best with the OtterBox wall charging units. Check those out here: https://www.verizon.com/products/otterbox-fast-charge-wall-charger-usb-c-30w/?sku=sku4480021&adobe_mc=MCMID%3D79212107922781210724363220749137914484%7CMCORGID%3D777B575E55828EBB7F000101%2540AdobeOrg%7CTS%3D1630441797

If you continue having troubles with that, feel free to call us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team

OtterBox Customer Support - 1 year ago

Yikes. You're definitely not wrong to expect the OtterBox Premium Fast Charge Cable to hold up for more than just a mere two times of use, and we're sorry that things have gone sideways in such a hurry. We're confident that a brand-new warranty replacement will stand the test of time going forward, and we'll be glad to help get one in the works. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

Best,
OtterBox Customer Service Team