Apple iPhone 8

Certified Pre-Owned

I did my due diligance, Having read reviews I was skeptical, so I called to inquire about two specific concerns regarding the "great" condition phone. My concerns were: Battery life and Charging port, both of which are always the first things to malfunction on an iphone. I ws assured that these phones, being in "great condition" would also be "great" and these specific problems are checked. Unfortuately, the battery has 85% efficiency, and not one of my charging cords will work with the phone, one of which is brand new. The only cord that will charge is the one included with the phone. As if this wasn't dissapointing enough, the home button doesnt work correctly, when you press it it produces a thump on the back of the phone, like it is pushing something inside againt the phone, and it doesnt take screen shots. How can a phone make it through refurbishing and not have the home button checked?. I am an over 20 year Verison customer and I find this extremely dissapointing, /i understand that these phones arent perfect, but these are problems that everyone experiences at one time or another, and they should be top priority when promising refurbishment. As for the home button not functioning,that is obviously something that would be easily found during an inspection. I am now having to begin to deal with this all over again, something I wanted to avoid. Perhaps someone would contact me directly to correct this.

My device did not work within a month of owning it. I was told that I would have a year to get a replacement phone if anything was wrong with the certified pre-owned phone even before purchasing. When I tried to replace the phone they told me that I had no year warranty even though I had a receipt from them stating otherwise. They told me they could not do anything about replacing my phone because my phone was out of stock and Apple couldn’t honor my warranty since their system said it Was expired.