Kyocera DuraSport 5G UW

We’re sorry to hear about the inconvenience you are experiencing from your phone saying it will perform a factory reset and ending up in the Rescue Menu. We have determined that Google was pushing a new version of Google Play Services and that triggered these issues. They have stopped pushing this new version, so if you remove it, the phone will work correctly and will not update to that version again. We have identified two ways to remove this new version of Google Play Services. The first option is to wipe your device. This will erase all of your user files, downloaded apps, and settings. However, if you have those backed up to your Google account, it will be a fairly quick process to setup your phone again and restore those items. To wipe the device from the Rescue Menu, use the side volume keys to scroll down to “Wipe data/factory reset.” Then press the power key once to select that option. After the factory reset is complete, the Setup Wizard will be launched to guide you through the setup process. The second option is to launch the Settings menu and disable Google Play Services. You will have 10 seconds from the time you unlock your phone to complete disabling that app. This is challenging and may require more than one attempt. After you have disabled the app, then you can uninstall the app updates which will return it to the version that was most recently included with the firmware. Here are the steps to accomplish this option. 1) From the lock screen, swipe down from the top of the screen to access the quick settings. 2) Tap on the gear icon in the lower right corner. 3) Enter your unlock code and Settings will launch. 4) Tap on “Apps & notifications.” 5) Tap on “Application manager” OR Tap on “See all ## apps.” 6) Tap on the magnifying glass icon at the upper right of the screen and a search bar will appear. 7) Enter something like “pl” into the search bar, so it is easier to see the Google Play items. 8) Tap on “Google Play services.” 9) Tap on “Disable” just below the app name. 10) Tap “DISABLE APP” on the popup screen. 11) Now you can take your time with the remaining steps. Ignore the warning messages about Google Play Services being disabled. 12) Tap on the menu at the top of the screen indicated by 3 dots. 13) Select “Uninstall updates.” 14) Tap OK. 15) You’re all done. Your phone should work correctly now. If this does not resolve the issue, contact our customer support team at 1-800-349-4478, or through our support page kyoceramobile.com/contactus/support/ and we will assist you.

We’re sorry to hear about the inconvenience you are experiencing from your phone saying it will perform a factory reset and ending up in the Rescue Menu. We have determined that Google was pushing a new version of Google Play Services and that triggered these issues. They have stopped pushing this new version, so if you remove it, the phone will work correctly and will not update to that version again. We have identified two ways to remove this new version of Google Play Services. The first option is to wipe your device. This will erase all of your user files, downloaded apps, and settings. However, if you have those backed up to your Google account, it will be a fairly quick process to setup your phone again and restore those items. To wipe the device from the Rescue Menu, use the side volume keys to scroll down to “Wipe data/factory reset.” Then press the power key once to select that option. After the factory reset is complete, the Setup Wizard will be launched to guide you through the setup process. The second option is to launch the Settings menu and disable Google Play Services. You will have 10 seconds from the time you unlock your phone to complete disabling that app. This is challenging and may require more than one attempt. After you have disabled the app, then you can uninstall the app updates which will return it to the version that was most recently included with the firmware. Here are the steps to accomplish this option. 1) From the lock screen, swipe down from the top of the screen to access the quick settings. 2) Tap on the gear icon in the lower right corner. 3) Enter your unlock code and Settings will launch. 4) Tap on “Apps & notifications.” 5) Tap on “Application manager” OR Tap on “See all ## apps.” 6) Tap on the magnifying glass icon at the upper right of the screen and a search bar will appear. 7) Enter something like “pl” into the search bar, so it is easier to see the Google Play items. 8) Tap on “Google Play services.” 9) Tap on “Disable” just below the app name. 10) Tap “DISABLE APP” on the popup screen. 11) Now you can take your time with the remaining steps. Ignore the warning messages about Google Play Services being disabled. 12) Tap on the menu at the top of the screen indicated by 3 dots. 13) Select “Uninstall updates.” 14) Tap OK. 15) You’re all done. Your phone should work correctly now. If this does not resolve the issue, contact our customer support team at 1-800-349-4478, or through our support page kyoceramobile.com/contactus/support/ and we will assist you.

We're sorry to hear about the issues you are experiencing with your phone. It sounds like a number of those issues could be related to damage. You mentioned that the screen is cracked. Perhaps it has sustained internal damage as well. For instance, you mentioned that you now have to try plugging in the AC power adapter multiple times to get it to charge and that recently you have to swipe or tap on the screen multiple times to get the phone to respond. It is possible that your device will be covered under our 2-year standard manufacturer's warranty. You can contact our customer support team at 1-800-349-4478, or through our support page at kyoceramobile.com/contactus/support/, to discuss the warranty options. As for the experience you have had with wireless charging, not all wireless chargers work equally well and the phone must be placed correctly on the charger for it to work well.

We're glad to hear that you used your DuraSport 5G UW underwater as it is designed for underwater camera use. Please note that we advise users to rinse and dry their phones thoroughly after using them underwater. This is explained in the user guide on pages 63 and 103. The USB-C port should not be used unless it is dry. The user guide can be found here: https://kyoceramobile.com/wp-content/uploads/2021/11/User-Guide.pdf. Your phone may be covered under Kyocera’s 2-year standard manufacturer’s warranty. Contact our customer support team at 1-800-349-4478, or through our support page kyoceramobile.com/contactus/support/, to learn about the warranty program.