No risk device trial.
Free 2-day shipping when you order online M-F by 8 PM EST, Sat by 2 PM, will deliver in two business days within the US only (excludes AK & HI).
*Please note that the $35 restocking fee does not apply to products purchased online.
Returning a device to Verizon Wireless only takes a few minutes.
Click or tap on the sections below for complete instructions.
The device must be in good working condition and must meet the following requirements or it could be rejected and returned to you. Each returned device must:
*Note: Does not apply to Certified Like New Replacement devices.
Next steps:
Apple devices: Turn off Find My iPhone
Android devices: Remove your Google account
Turn off Find My iPhone:
Make sure your iPhone is connected to a cellular network or Wi-Fi.
You've successfully turned off Find My iPhone.
If you don't have your phone:
Apple's support website has instructions for turning off Find My iPhone without the device. Please refer to "Remove an iOS device or Mac
on which you can’t turn off Find My iPhone".
Erasing content and settings on your iPhone:
You've successfully erased your Apple device.
Next step: Returning your old device
Before you return your Android device
You must remove your Google account before returning your device.
You've successfully removed your Google account.
It's also a good idea to do a Factory data reset on your device, it's just a few steps:
You've successfully reset your device.
Next step: Returning your old device
Each returned device will come with an explanation why the device was returned.
Apple and iCloud are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
Android is a trademark of Google, Inc.