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Activate Your Device FAQs

General Information

  1. How do I activate a device?

    When you order a new device, it will be ready to activate when you turn it on. Simply follow the steps on your screen to activate it.

    You can also activate a device you already own (bring your own device) or swap devices with someone on your account. Visit our Bring your own device Support and Swap Devices Support page to learn more about swapping.

    Prepaid phones: Learn how to activate your prepaid phone in our Prepaid Plans and Service FAQs.

  2. My device is lost or broken. How do I receive the authorization code to activate a new device on my existing line?

    If there are other phones on your account, you can choose to have the text message code sent to one of them. If there aren't, contact us.

  3. Can I activate a device that was previously used with a different wireless carrier?

    It depends on the device you have. You can check your device eligibility by following the instructions on our Bring Your Own Device page.

  4. How long after I activate a device or switch devices will I be able to use it?

    Typically, you'll be able to use the device within a few minutes. However, in some cases, it may take up to 24 hours.

  5. My SIM card isn't compatible. What do I do?

    New SIM cards are free. You can order one online on the Request SIM card page in My Verizon. To learn more visit our SIM card FAQs or our In-Store Pickup FAQs.

  6. Why might I need a new SIM card?

    Your SIM card could be missing or damaged. Or, you could be switching to a 4G or 5G device and don't have the proper SIM card for the 4G or 5G device. Another possibility is that you have a SIM card that's not NFC capable. If that's the case, you'll need a new SIM card that has that ability.

    Learn more about SIM cards and options for ordering a SIM card online or getting one at a Verizon Wireless store or Authorized Retailer.

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