Activate Your Device FAQs

When you order a new device, it will be ready to activate when you turn it on. Simply follow the steps on your screen to activate it.

You can also activate a device you already own (bring your own device) or swap devices with someone on your account. Visit our Bring your own device Support and Swap Devices FAQs page to learn more about swapping.

Prepaid phones: Learn how to activate your prepaid phone in our Prepaid Plans and Service FAQs.

If there are other phones on your account, you can choose to have the text message code sent to one of them. If there aren't, contact us.

It depends on the device you have. You can check your device eligibility by following the instructions on our Bring Your Own Device page.

Typically, you'll be able to use the device within a few minutes. However, in some cases, it may take up to 24 hours.

New SIM cards are free. You can order one online on the Request a new SIM card page in My Verizon. To learn more visit our SIM card FAQs or our In-Store Pickup FAQs.

Your SIM card could be missing or damaged. Or, you could be switching to a 4G or 5G device and don't have the proper SIM card for the 4G or 5G device. Another possibility is that you have a SIM card that's not NFC capable. If that's the case, you'll need a new SIM card that has that ability.

Learn more about SIM cards and options for ordering a SIM card online or getting one at a Verizon Wireless store or Authorized Retailer.

Yes. However, if you currently have a pending order on your account, you won't be able to activate a new device online until the pending order is completed or you cancel it. Learn more on our Pending Orders Information page.

An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

To remove a pending order from your account:

1. Go to the My Orders page in My Verizon.
2. Click View pending account changes.
3. Click Delete next to the pending order you wish to remove.
4. Click Delete pending account change.