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Additional Support Information

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General

# (pound) Codes and * (star) Codes

Pound codes (#) and star codes (*) are numbers you can call from your Verizon mobile phone to help manage your Verizon wireless account and access features.

Automated Voice System FAQs

Learn how to manage your wireless account over the phone. Check your usage, account balance, make a payment and more.

My Documents and Receipts FAQs

Learn about your important documents and receipts stored in My Verizon, including how to view, print and save them.

Pending Orders

Learn more about pending orders and how they can affect your account and services.

Switch to Verizon - Guide to Porting Your Number

Want to keep your current phone number when switching to Verizon Wireless? Learn about the different ways you can transfer your number.

Transfer (port out) your number to another carrier FAQs

Find out what you need to know about transferring your number from Verizon to another carrier. Get protection against port-out scams by using Number Lock.

Video: Certified Pre-Owned Devices
(length: 0:48)

Certified Pre-Owned devices are the same great devices, at better prices. Watch this video to learn more about these devices.
Length: 0:48