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What you'll need:

Trading in your old phone?

Remove your Google account from your old phone before getting started.

Step 1 Turn off your old phone

Step 2 Power on your new phone

Welcome to your new iPhone 11 / 11 Pro / 11 Pro Max. To turn it on, hold the right side button until the Apple logo appears and then release.

Step 3 Hello

From the 'Welcome" screen, slide up from the bottom of the screen to begin setup.

Step 4 Language and Region

Choose your language and your location (country or region).

Step 5 Quickstart

If your old iPhone is running iOS 11, bring your old phone near your new one and you will be signed in automatically.
Not sure of the OS version? No problem. Just tap Set Up Manually to continue.

Step 6 Connect to Wi-Fi

Tap the Wi-Fi network you want. Enter the network password and select Join.

Step 7 Activate your new iPhone

If prompted, please enter your Verizon PIN. If activation does not work the first time, press Try Again. If you forgot it, reset or create your Account PIN.

Step 8 Data & Privacy

Apple only collects this information when needed to enable features, secure our services, or personalize your experience. Tap Continue.

Step 9 Set up Face ID

With this feature, you can use face recognition to unlock your phone and make purchases. Tap Continue and follow the instructions or tap Set Up Later in Settings.

Step 10 Create a passcode

Set a six-digit passcode to help protect your data. You need a passcode to use features like Touch ID, Face ID, and Apple Pay. If you'd like a four-digit passcode, custom passcode, or no passcode, tap Passcode Options.

Step 11 Restore Your Phone

Select your backup option. Did not complete a backup or want to transfer content later? Select Don't Transfer Apps & Data.
Have questions about these options? Go to the "Backup" section in this Smart Setup guide.

Step 12 Sign in to your Apple account

Enter your Apple ID and password. This account is used to download new apps to be used on your phone and access any other features like iCloud.
Unsure what your Apple ID is or need to create one? Follow the links on your screen.

Step 13 Review Apple's Terms and Conditions

When you enter your Apple ID, you are shown the terms and conditions for review. Go through them and when ready, tap Agree.

Step 14 Express Settings

To set up your phone with the recommended settings, tap Continue. If you want to customize any of those choices, tap Customize Settings.

Step 15 Keep your iPhone Up to Date

To get the latest features, security and improvements by updating iOS automatically, tap Continue. If not, tap Install Updates Manually.

Step 16 iMessage & FaceTime

Stay connected on all your devices with iMessage and FaceTime, using your phone number or email addresses.

Step 17 Siri

This lets you use your voice to complete various actions on your device and easily search the web. Tap Continue to set up now or you can set it up later. If you want to set up now, you will be asked to say a few phrases to help with voice recognition.

Step 18 Screen Time

To receive weekly reports about your screen time and set time limits for apps you want to manage, tap Continue or Set Up Later in Settings.

Step 19 App Analytics

Tap About App Analytics & Privacy to learn more. If you want to enroll, tap Share with App Developers and if not, tap Don’t Share.

Step 20 True Tone Display

Adjust the color and intensity of your display to make images appear more natural.

Step 21 Appearance

Select a light or dark appearance for iPhone.

Step 22 Display Zoom

Choose how you would like to view your iPhone, then tap Continue.

Step 23 Go Home

iPhone 11 / 11 Pro / 11 Pro Max no longer has a physical Home button. The next few steps will show you how to use gestures and complete various actions on the screen.

Step 24 Switch Between Recent Apps

Swipe up from the bottom edge and pause to show App Switcher.

Step 25 Quickly Access Controls

Swipe down from the top-right edge to open Control Center.

Step 26 Welcome to iPhone

You're done! Swipe up from the bottom of the screen to begin using your new phone.