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What you'll need:
Trading in your old phone?
Turn off 'Find my iPhone' on your old phone before getting started.
Step 1 Turn off your old phone
Step 2 Power on your new phone
Hold the power button until the Moto screen appears, then release.
Welcome
From the "Welcome" screen, select the appropriate language then tap Let's Go.
Step 4 Enter your Verizon PIN
If prompted, from the "Verify Your Account" screen, enter your Verizon Account PIN. Follow the onscreen prompts, then tap Next. If you forgot it, reset or create your Account PIN.
Step 5 Activate your new moto e5 play
From the "Phone activation" screen, tap Next. Please allow a few minutes for the activation to complete.
Step 6 Transfer your stuff
Tap Copy your data and follow the steps to transfer your content. If you'd like a fresh start, or would like to transfer your stuff later with the Verizon Content Transfer app, tap Set up as new.
Step 7 Connect to Wi-Fi
From the "Connect to Wi-Fi" screen, select a network. Enter the password and tap Connect or Skip the step. If your network isn't shown, tap See all Wi-Fi networks.
Step 8 Sign in to Google
Sign in to your Google account or create a new one. Signing in to Google allows you to access Gmail and your Google apps.
Step 9 Name your phone
Add a name to your moto e5 play to personalize some apps, then tap Next.
Step 10 Protect your phone
Adding a fingerprint scan to your phone allows you to touch the fingerprint sensor to unlock it, sign into apps or make purchases. Tap Add Fingerprint, then follow the steps, or tap Skip.
Step 11 Set up Google services
Google offers a variety of services that help many of their apps function better. Review all of them and tap the corresponding switch to turn them on. You may need to scroll down to see all of the services. Switches are turned on when in the blue position. Tap Accept after you've turned on all the services you want.
Step 12 Set up Verizon Cloud
Verizon Cloud gives you added protection by backing up your important information to the cloud. Set up Verizon Cloud by tapping Next, or Skip the step.
Step 13 Add an Email account
Adding an email account allows you to easily access email from your phone. Select an email account to add, or tap Skip.
Step 14 Add Verizon Security & Privacy
Verizon Security & Privacy protects your phone from malware, viruses and other threats. Set up Verizon Security by tapping Next or Skip the step.
Step 15 About your privacy
From the "About your privacy" screen, verify your settings. Tap Accept and Continue to use current settings or change your privacy settings.
Step 16 You're all done
From the "Ready to go!" screen, tap Got it to complete setup.
