Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Trading in your old phone?

Turn off 'Find my iPhone' on your old phone before getting started.

Step 2 Power on your new phone

Hold the power button until the device vibrates, then release and wait for the "Hi there" screen to appear.

3 Enter your Verizon PINStep 3 Enter your Verizon PIN

If prompted, from the "Verify Your Account" screen, enter your Verizon Account PIN. Follow the onscreen prompts, then tap NEXT. If you forgot it, reset or create your Account PIN.

Step 4 Welcome

From the "Hi there" screen, select the appropriate language, then tap START.

Step 5 Activate your new RED HYDROGEN ONE

From the "Phone activation" screen, tap Next. Allow a few minutes for activation to complete.

Step 6 Connect to Wi-Fi

From the "Connect to Wi-Fi" screen, select a network. Enter the password, then tap CONNECT, or SKIP the step. If your network isn't shown, tap See all Wi-Fi networks.

Step 7 Choose a restore method

From the "Copy apps & data" screen, tap Copy your data if you want to copy your backed up data from a previous device. Tap Set up as new if you don't want to restore any data.

Step 8 Sign in to Google

Sign in to your Google account or create a new one. Signing in to Google allows you to access Gmail and your Google apps.

Step 9 Name your phone

Add a name to your HYDROGEN ONE to personalize some apps, then tap NEXT.

Step 10 Add your fingerprint

From the "Unlock with fingerprint" screen, tap NEXT to use your fingerprint to unlock your phone. If you don't want to set up fingerprints, tap SKIP.

Step 11 Protect your phone

Tap the appropriate option to set up a screen lock:.
  • Set up a Pattern to unlock your phone by drawing a line to connect a series of dots.
  • Set up a numeric PIN to unlock your phone.
  • Set up a Password to unlock your phone.
  • Finally, choose Not now, then tap Skip Anyway to bypass setting up a screen lock.

Step 12 Set up Voice Assistant

If you signed in to your Google account, turn on the switch and tap I AGREE to set up Voice Match, then follow the on-screen prompts. Tap NO THANKS if you don't want to set it up.

Step 13 Set up Google services

Google offers a variety of services that help many of their apps function better. Review all of them and tap the corresponding switch to turn them on. You may need to scroll down to see all of the services. Switches are turned on when in the blue position. Tap I AGREE after you've turned on all the services you want.

Step 14 Set up Verizon Cloud

Verizon Cloud gives you added protection by backing up your important information to the cloud. Set up Verizon Cloud by tapping NEXT, or SKIP the step.

Step 15 Add Verizon Security & Privacy

Verizon Security & Privacy protects your phone from malware, viruses and other threats. Set up Verizon Security by turning on the switch and tapping ACCEPT. Tap SKIP if you don't want to set it up.

Step 16 Additional options

From the "Anything else?" screen, you can set up additional options such as setting up another email account. If you don't want to set up any additional options, tap NO THANKS.

Step 17 You're all done

From the "Ready to go!" screen, tap GOT IT! to complete setup.