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1 Get the Verizon Cloud app

From the Apple App Store, download and install the Verizon Cloud app on both phones.

Get the Verizon Cloud app-Old phone

Get the Verizon Cloud app--New phone

2 Open the Verizon Cloud app

Open the Verizon Cloud app on both phones, then tap Get Started.

Old phone

Open the Verizon Cloud app--old phone

Open the Verizon Cloud app-- new phone

3 Open the Menu

Open the Menu in the upper left corner of the Verizon Cloud app on both phones, then select Content Transfer.

Open the Menu--old phone

Open the Menu-- new phone

4 Select your phone

On both phones, select which is your old phone and which is your new phone, then tap Next.

Select your phone--old phone

Select your phone--new phone

5 Select iPhone to iPhone

Select the iPhone to iPhone transfer combination on both phones.

Select iPhone to iPhone ---old phone

Select iPhone to iPhone--new phone

6 Turn off Bluetooth

If your Bluetooth is on, you will receive a prompt to turn it off before continuing. Select Settings to be brought to "Settings". If not prompted, skip to step 10.

Turn off Bluetooth--old phone

Turn off Bluetooth--new phone

7 Locate Bluetooth setting

Locate Bluetooth setting--old phone

Locate Bluetooth setting--new phone

8 Switch Bluetooth off

In the "Bluetooth" settings screen, tap the switch to turn it off. Bluetooth is off when the switch is in the grey position.

Switch Bluetooth off--old phone

Switch Bluetooth off--new phone

9 Return to Verizon Cloud

Tap Verizon Cloud in the top left corner to go back to the Verizon Cloud app.

Return to Verizon Cloud--old phone

Return to Verizon Cloud--new phone

10 Scan the QR code

From your old phone, scan the QR code displayed on your new phone.

Scan the QR code--old phone

Scan the QR code--new phone

11 Confirm the start of the transfer

Tap Start transfer.

Confirm the start of the transfer--old phone

Confirm the start of the transfer--new phone

12 Select what to transfer

On your old phone, select the content you want to transfer and then tap Transfer.

Select what to transfer--old phone

Select what to transfer--new phone

13 Wait for the transfer to complete

Transfer progress is displayed on the status bar. Transfer time depends on how much content you have.

Wait for the transfer to complete --old phone

Wait for the transfer to complete--new phone

14 Congrats, you're done

When the transfer is finished, tap All done on both phones.

Congrats, you're done--old phone

Congrats, you're done--new phone