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Details about your Verizon Wireless Service Issue
If you recently received a text message from us regarding a service issue, this page contains resolution details. We've investigated your service issues, and found device authentication errors on the network.
There are a couple of reasons this may occur:
If you have an old device powered on that used your current phone number, we suggest putting that device into airplane mode, which prevents it from connecting to the Verizon Wireless network, but still allows you to access some features on Wi-Fi.
Thank you letting us know there was a problem with your service. We apologize for any inconvenience this may have caused. We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!