To view details of your outgoing, incoming, and missed phone calls, your Fios services and Set-top Box must meet the requirements for Caller ID.
The following requirements must be met, you must:
Note: All Verizon-supplied routers and ONTs are compatible with Caller ID for Fios TV. Caller ID is not compatible with the Motorola 2500 STB or DCT 700 Digital Adapter. Sign into My Verizon to shop and upgrade your STB.