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DROID RAZR by MOTOROLA - Support Overview

Find device-specific support and online tools for your Droid Razr by Motorola.

Filter all topics below.


Backup Assistant

Back Up Contacts - Backup Assistant℠ Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to sync contacts on your DROID RAZR / RAZR MAXX using Backup Assistant Plus.

Initial Setup - Backup Assistant℠ - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create a new account in Backup Assistant on your DROID RAZR / RAZR MAXX.

Restore Contacts - Backup Assistant℠ - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to restore contacts using Backup Assistant on your DROID RAZR / RAZR MAXX.

Set Schedule - Backup Assistant - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to schedule your DROID RAZR / RAZR MAXX to backup automatically via Backup Assistant Plus.

Backup Assistant Plus

Access Backup Assistant Plus (Media) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to access Backup Assistant Plus Media on your DROID RAZR / RAZR MAXX.

Access Backup Assistant℠ Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to access Backup Assistant from your DROID RAZR / RAZR MAXX.

Back Up Media - Backup Assistant Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to back up media content via the Backup Assistant Plus on your DROID RAZR / RAZR MAXX.

Cancel In-Progress Backup - Backup Assistant Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to stop a backup already in progress via Backup Assistant on your DROID RAZR / RAZR MAXX.

Disable Backup Settings - Backup Assistant Plus

Here's how to disable backup settings in Backup Assistant Plus.

Download Pictures / Videos - Backup Assistant Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to download pictures or videos via the Backup Assistant Plus on your DROID RAZR / RAZR MAXX.

Media Backup Settings - Backup Assistant℠ Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to configure media backup settings for your DROID RAZR / RAZR MAXX via Backup Assistant Plus.

Upload Pictures / Videos - Backup Assistant℠ Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to upload pictures or videos via the Backup Assistant Plus on your DROID RAZR / RAZR MAXX.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Facebook

Change Default Messaging App - Facebook® Messenger

Here's how to change your default messaging app from Facebook Messenger to another service.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Field Force Manager

Download and Install Field Force Manager - Android™

Here's how to install Field Force Manager on your Android smartphone.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Add Widgets to Home Screen - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your DROID RAZR / RAZR MAXX.

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installations from Unknown Sources - Motorola

Here's how to download apps on your Motorola device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Clear App Cache - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to clear cached data if your RAZR / RAZR MAXX runs slow, crashes or resets, or apps freeze.

Developer Options - Motorola DROID RAZR / RAZR MAXX (XT912)

Here's how to access developer options on your Motorola DROID RAZR / RAZR MAXX.

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Enable / Disable App - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn pre-installed apps on your DROID RAZR / RAZR MAXX on or off.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

My Media Retrieval FAQs

Learn about My Media Retrieval for retrieving games, Verizon apps and Ringtones obtained through Get It Now, Media Store or the Verizon Tones app.

Power Up in Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to boot your DROID RAZR / RAZR MAXX into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Reset App - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reset apps if your DROID RAZR / RAZR MAXX crashes, resets or freezes.

Restart in Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to restart your DROID RAZR / RAZR MAXX into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Stop Running Apps - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to stop running apps if they freeze / hang or cause your DROID RAZR / RAZR MAXX to crash, reset or run slowly.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Automatic App Restore On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's info on backing up and restoring app data on your RAZR / RAZR MAXX.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Uninstall Apps - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove or delete apps if your RAZR / RAZR MAXX is unresponsive, freezes or an app won't open.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

View, Open or Close Recently Used Apps - DROID RAZR / RAZR MAXX by MOTOROLA

To view recently used apps on your DROID RAZR / RAZR MAXX , view this info.

Google Maps

DROID RAZR by MOTOROLA Simulator: Adding Layers in Google Maps™

Learn how to view different map layers on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Searching Locally in Google Maps™

Learn how to search locally on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator:Using Voice Turn-By-Turn Navigation in Google Maps™

Learn how to use your voice to activate turn-by-turn navigation on your DROID RAZR by Motorola.

Google Now

DROID RAZR by MOTOROLA Simulator: Searching Google™ Now

A step-by-step guide for using voice actions in Google Now on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Using Google™ Now

Learn how to use Google Now on your Droid Razr by Motorola.

DROID RAZR by MOTOROLA Simulator: Using Voice Actions

Discover how to search Google Now on your DROID RAZR by Motorola.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

DROID RAZR by MOTOROLA Simulator: Downloading an App

A step-by-step guide for downloading an app on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Uninstalling an App

Learn how to uninstall an app on your DROID RAZR by Motorola.

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

Verify Google Apps Status - Android™

Here's how to check the status of reported Play Store app issues on your Android smartphone.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

MobileIron

Add Users on Core - MobileIron

Here's info on how to add users on Core for your MobileIron service.

Allow / Require / Forbid Apps on Devices - MobileIron

Here's info on how to allow / require / forbid apps on your MobileIron devices.

Assign User and Admin Roles - MobileIron

Here's how to set allowed functions for users and administrators in MobileIron.

Download and Install App - MobileIron

Here's how to install the MobileIron app on your Android, iOS or Windows device.

Follow Customer's Cases - MobileIron

Here's how to look up and follow a customer's support cases in MobileIron.

LDAP Return Codes - MobileIron

Here's info on LDAP Return Codes for your MobileIron service.

LDAP Sync History Error - MobileIron

Here's info on how to view the LDAP Sync History Error for your MobileIron service.

Labels and What is a Dynamic (Filter) Label - MobileIron

Here's info on labels and Dynamic (Filter) Labels for MobileIron.

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Here's info on how to manage SSL Certificates on MobileIron Core and Sentry.

Manually Quarantine a Device - MobileIron

Here's how to manually quarantine a device via the MobileIron support site.

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Here's how to renew your Apple device's Mobile Device Management certificate in MobileIron.

Set Up App Control - MobileIron

Here's how to set up App Control for MobileIron.

Support Portal User Administration Guide - MobileIron

Here's how to access the Support Portal User Administration Guide for MobileIron.

Top Ten Issues and Resolutions - MobileIron

View this for info on resolutions of common issues regarding MobileIron.

My Verizon app

My Verizon Website - Sign In / Register

Here's how to log in / sign in to or register for your My Verizon account via our website.

My Verizon app - Android - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SMARTACTIONS

DROID RAZR by MOTOROLA Simulator: Adding a Trigger or Action

A visual guide to adding a trigger or action on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Creating a Rule

An interactive guide to creating a rule on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Removing a Trigger or Action

A step-by-step guide to removing a trigger or action on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Temporarily Disabling All Rules

Explore how to temporarily disable all rules on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Temporarily Disabling a Trigger or Action

Learn how to temporarily disable a trigger or action on your DROID RAZR by Motorola.

Enable / Disable Smart Actions - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn Smart Actions for your DROID RAZR / RAZR MAXX on or off.

VZ Navigator

DROID RAZR by MOTOROLA Simulator: Adding a View in VZ Navigator®

Discover how to add a view to VZ Navigator on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Exiting VZ Navigator®

A visual guide for exiting VZ Navigator on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Navigating to a Location in VZ Navigator®

An interactive walkthrough for using VZ Navigator to navigate to a location on your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Searching Locally in VZ Navigator®

Explore how to search locally in VZ Navigator using your DROID RAZR by Motorola.

DROID RAZR by MOTOROLA Simulator: Setting Alerts for VZ Navigator®

A visual guide for setting VZ Navigator alerts on your DROID RAZR by Motorola.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Verizon Cloud - Android Smartphone - Delete Shared Media

Here's how to delete shared media or content on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android Smartphone - Manage Music

Here's how to manage your music on the Verizon Cloud with your Android smartphone.

Verizon Cloud - Android Smartphone - Manage Photos / Videos

Here's how to manage photos and videos on your Android smartphone with Verizon Cloud.

Verizon Cloud - Android Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android Smartphone - Share Media

Here's how to share Verizon Cloud content from your Android smartphone.

Verizon Cloud - Android Smartphone - View Storage Meter / Upgrade Memory

Here's how to view or increase your Verizon Cloud storage space on your Android smartphone.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Reset App

Here's how to reset your Verizon Cloud app on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Android™ Smartphone - Sync Media

Here's how to initiate a sync with Verizon Cloud from your Android smartphone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Cloud - Website - Windows - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Windows computer.

Verizon Messages (Message+)

Install Verizon Messages - Android Smartphone

Here's how to install the Verizon Messages (Message+) app on your Android smartphone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Android Smartphone - Create a Group

Here's how to create a group contact list using the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Initial Setup

Here's how to set up the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Restore Messages

Here's how to restore messages via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Save Picture / Video / Audio Attachment

Here's how to save a picture, video, or audio attachment via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Group Messaging On / Off

Here's how to set up group messaging via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Tablet - Send / Re-send an eGift

Here's how to send or re-send an eGift via Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Android Tablet - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android tablet.

iMessage

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.