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LG G2 - Support Overview

Find device-specific support and online tools for your LG G2.

Filter all topics below.


Backup Assistant Plus

Access Backup Assistant℠ Plus - LG G2

Here's how to access Backup Assistance plus on your LG G2.

Back Up Contacts - Backup Assistant℠ Plus - LG G2

Here's how to ensure your contacts are backed up using Backup Assistant Plus on your LG G2.

Initial Setup - Backup Assistant℠ Plus - LG G2

Here's how to set up Backup Assistant Plus on your LG G2.

Restore Contacts - Backup Assistant℠ Plus - LG G2

Here's how to restore contacts using Backup Assistant plus on your LG G2.

Set Schedule - Backup Assistant℠ Plus - LG G2

Here's how to schedule your LG G2 to backup automatically via Backup Assistant Plus.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Facebook

Change Default Messaging App - Facebook® Messenger

Here's how to change your default messaging app from Facebook Messenger to another service.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Field Force Manager

Download and Install Field Force Manager - Android™

Here's how to install Field Force Manager on your Android smartphone.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Add Widgets to Home Screen - LG G2

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your LG G2.

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installations from Unknown Sources - LG

Here's how to download apps on your LG device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Clear App Cache - LG G2

Here's how to clear cached data if your LG G2 runs slow, crashes or resets or apps freeze.

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Enable / Disable App - LG G2

Here's how to turn pre-installed apps on your LG G2 on or off.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

My Media Retrieval FAQs

Learn about My Media Retrieval for retrieving games, Verizon apps and Ringtones obtained through Get It Now, Media Store or the Verizon Tones app.

Power Up in Safe Mode - LG G2

Here's how to boot your LG G2 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Reset App - LG G2

Here's how to reset apps if your LG G2 crashes, resets or freezes.

Restart in Safe Mode - LG G2

Here's how to restart your LG G2 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Stop Running Apps - LG G2

Here's how to stop running apps if they freeze / hang or cause your LG G2 to crash, reset or run slowly.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Automatic App Restore On / Off - LG G2

Here's info on backing up and restoring app data on your LG G2.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Uninstall Apps - LG G2

Here's how to remove or delete apps if your G2 is unresponsive, freezes or an app won't open.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

View, Open or Close Recently Used Apps - LG G2

To view recently used apps on your LG G2, view this info.

Google Maps

LG G2 Simulator: Searching Locally in Google Maps™

Learn how to search locally with Google Maps on your LG G2.

LG G2 Simulator: Turning on Layers in Google Maps™

Learn how to view different map layers, such as current traffic and transit lines, with Google Maps on your LG G2.

LG G2 Simulator: Using Turn-By-Turn Navigation in Google Maps™

Learn how to get voice-guided directions using Google Maps on your LG G2.

Google Now

LG G2 Simulator: Searching Google Now™

Discover how to search Google Now on your LG G2.

LG G2 Simulator: Using Google Now™

Learn how to use Google Now on your LG G2.

LG G2 Simulator: Using Voice Actions

A step-by-step guide for using voice actions in Google Now™ on your LG G2.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

LG G2 Simulator: Downloading an App or Widget

A step-by-step guide for downloading an app or widget from Google Play™ Store on your LG G2.

LG G2 Simulator: Uninstalling an App or Widget

Learn how to uninstall an app or widget from your LG G2.

Verify Google Apps Status - Android™

Here's how to check the status of reported Play Store app issues on your Android smartphone.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

MobileIron

Add Users on Core - MobileIron

Here's info on how to add users on Core for your MobileIron service.

Allow / Require / Forbid Apps on Devices - MobileIron

Here's info on how to allow / require / forbid apps on your MobileIron devices.

Assign User and Admin Roles - MobileIron

Here's how to set allowed functions for users and administrators in MobileIron.

Download and Install App - MobileIron

Here's how to install the MobileIron app on your Android, iOS or Windows device.

Follow Customer's Cases - MobileIron

Here's how to look up and follow a customer's support cases in MobileIron.

LDAP Return Codes - MobileIron

Here's info on LDAP Return Codes for your MobileIron service.

LDAP Sync History Error - MobileIron

Here's info on how to view the LDAP Sync History Error for your MobileIron service.

Labels and What is a Dynamic (Filter) Label - MobileIron

Here's info on labels and Dynamic (Filter) Labels for MobileIron.

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Here's info on how to manage SSL Certificates on MobileIron Core and Sentry.

Manually Quarantine a Device - MobileIron

Here's how to manually quarantine a device via the MobileIron support site.

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Here's how to renew your Apple device's Mobile Device Management certificate in MobileIron.

Set Up App Control - MobileIron

Here's how to set up App Control for MobileIron.

Support Portal User Administration Guide - MobileIron

Here's how to access the Support Portal User Administration Guide for MobileIron.

Top Ten Issues and Resolutions - MobileIron

View this for info on resolutions of common issues regarding MobileIron.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Notifications

Here's how to manage notifications for the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon Website - Sign In / Register

Here's how to log in / sign in to or register for your My Verizon account via our website.

My Verizon app - Android - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

QuickRemote

LG G2 Simulator: Using Quick Remote on Your LG G2

Learn how to use Quick Remote to turn your LG G2 into a remote for devices like your TV and DVD player.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

Social Networking

LG G2 Simulator: Logging Out of Facebook®

An interactive guide for how to log out of Facebook on your LG G2.

LG G2 Simulator: Posting Facebook® Status Updates

An interactive guide to posting a Facebook status using your LG G2.

Twitter

LG G2 Simulator: Adding a Twitter® Account

An interactive guide for adding a Twitter account on your LG G2.

LG G2 Simulator: Tweeting

Learn how to tweet on Twitter® using your LG G2.

VZ Navigator

LG G2 Simulator: Exiting VZ Navigator®

A visual guide for exiting VZ Navigator on your LG G2.

LG G2 Simulator: Navigating to a Location in VZ Navigator®

An interactive walkthrough for using VZ Navigator to navigate to a location on your LG G2.

LG G2 Simulator: Searching Locally in VZ Navigator®

A visual guide on how to search locally in VZ Navigator on your LG G2.

LG G2 Simulator: Setting Driving Alerts in VZ Navigator®

Discover how to set speed and school zone alerts with VZ Navigator on your LG G2.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

LG G2 Simulator: Backing Up Call Logs and Messages

A visual guide on how to back up call logs and messages with Verizon Cloud on your LG G2.

LG G2 Simulator: Backing Up Contacts

Learn how to back up contacts with Verizon Cloud on your LG G2.

LG G2 Simulator: Backing Up Documents

An interactive guide on how to back up your documents using Verizon Cloud on your LG G2.

LG G2 Simulator: Backing Up Music

An interactive guide on how to back up your music using Verizon Cloud on your LG G2.

LG G2 Simulator: Backing Up Photos and Videos

Discover how to back up your photos and videos with Verizon Cloud on your LG G2.

LG G2 Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud onto your LG G2.

LG G2 Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud on your LG G2.

LG G2 Simulator: Upgrading Your Backup Storage Plan

An interactive guide on how to upgrade your Verizon Cloud backup storage plan using your LG G2.

Verizon Cloud - Android Smartphone - Delete Shared Media

Here's how to delete shared media or content on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android Smartphone - Manage Music

Here's how to manage your music on the Verizon Cloud with your Android smartphone.

Verizon Cloud - Android Smartphone - Manage Photos / Videos

Here's how to manage photos and videos on your Android smartphone with Verizon Cloud.

Verizon Cloud - Android Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android Smartphone - Share Media

Here's how to share Verizon Cloud content from your Android smartphone.

Verizon Cloud - Android Smartphone - View Storage Meter / Upgrade Memory

Here's how to view or increase your Verizon Cloud storage space on your Android smartphone.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Reset App

Here's how to reset your Verizon Cloud app on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Android™ Smartphone - Sync Media

Here's how to initiate a sync with Verizon Cloud from your Android smartphone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Cloud - Website - Windows - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Windows computer.

Verizon Messages (Message+)

Install Verizon Messages - Android Smartphone

Here's how to install the Verizon Messages (Message+) app on your Android smartphone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Android Smartphone - Create a Group

Here's how to create a group contact list using the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Initial Setup

Here's how to set up the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Restore Messages

Here's how to restore messages via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Save Picture / Video / Audio Attachment

Here's how to save a picture, video, or audio attachment via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Group Messaging On / Off

Here's how to set up group messaging via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Tablet - Send / Re-send an eGift

Here's how to send or re-send an eGift via Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Android Tablet - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android tablet.

Visual Voicemail

Place a Basic Visual Voicemail Callback - LG  

Here's how to place a Basic Visual Voicemail callback on your LG phone.

iMessage

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.